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Monitoring and CCTV

Monitoring

Sometimes, we may record and look into times you contact us using technology (website, email and telephone calls) if you are talking about anything involving money. We may only do this;

  • to prevent crime or spot it when it happens, or;
  • to see if someone has used these systems in ways that are not allowed

We can only do this if it says we are allowed to do so in the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.

Closed Circuit Television (CCTV)

Our CCTV includes security cameras and any other fixed cameras which film what is happening in one place. The Council CCTV schemes have both outdoor and indoor cameras to help our people and places stay safe. Where we have CCTV cameras, there are signs to tell you this is happening and who to speak to if you have questions. We follow the Surveillance Camera Code of Practice and we are BS7958 “Code of Practice for the Management and Operation of CCTV Systems” certified.

We do not keep CCTV images for longer than we need to do so. There may be times we need to hold onto videos for longer, such as when a crime might have happened.

You have the right to see CCTV images of yourself and ask for a copy of the images.

We will only give images and audio (recorded sound) to other legal groups who are looking into a possible crime, and have the legal right to see our CCTV to do so.  Images and audio will not be given to the media for entertainment reasons or placed on the internet for everyone to see.

We run our CCTV, following the rules set out by the Surveillance Camera Commissioner.