Information that we collect from you

We collect information from you when you fill in one of our on-line forms or contact us about your property and/or Street Naming and Numbering (SNN) application, either in writing or over the phone.

We may also obtain information about you from internal departments (including Council Tax, Business Rates, Housing, Planning and Building Control) where the law permits in order to progress your particular application and/or enforce the collection of the relevant fees.

The amount and type of information the Council collects for the purposes of processing a Street naming and Numbering application will include the following.

  • Name of applicant
  • Address of applicant
  • Contact details, including email address

The information you give us when using our online payment system will only be used for the recording of your payment.

Why we collect and use this information

Street Naming and Numbering (SNN) is a standard service, and the relevant fees are levied by central government on those responsible for new developments and the renaming of existing properties, and it is collected locally by the council. If we do not collect data, the council will be unable to fulfil its statutory obligations.

The information that you provide will be processed in accordance with the provisions of the General Data Protection Regulations

Who do we share the information with?

Whilst we collect the data for the purpose of processes associated with your SNN applications, we may share your personal data with the following agencies or organisations.

  • Other departments within the council
  • Electoral Services under the Representation of the People Act 1983
  • Other local authorities
  • His Majesty’s Courts and Tribunal Service (only in case of enforcement following non-payment)

How long we keep your data for?

Records are kept wherever possible in accordance with the Council's retention policy, and we will not keep your information for longer than necessary.

We have implemented new functionality which has enabled us to delete your data in accordance with our retention policy, which says we will keep your data for 6 years after your SNN application has been closed.

Your rights

You are entitled to request a copy of any information about you that we hold. Any such requests should be made in writing.

If the information we hold about you is inaccurate, you have a right to have this corrected, and you have the right to request completion of incomplete data.

You have the right to request that we stop, or restrict the processing of your personal data, in certain circumstances. Where possible, we will seek to comply with your request, but we may be required to hold or process information to perform our statutory functions.

For full details on your personal data rights, please see the Council’s main Privacy Notice.

If you have any worries or questions about how your personal information is handled, please contact our Data Protection Officer at

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner at:

Information Commissioner's Office
Wycliffe House 
Water Lane 

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Alternatively, visit or email