We aim to deliver containers within 5 working days.
We will deliver them to your home address. Ideally, we would like you to be home when we deliver the container so that you can sign for its receipt. However, we understand that this may not be possible, so please tell us where we should leave the container or alternatively nominate a neighbour who we can deliver it to. When your container is delivered, we will post a delivery note through your letterbox.
The council cannot take responsibility for any containers that go missing after delivery has taken place.
Deliveries generally take place Monday to Friday between 7am and 3.30pm.
The containers must be delivered by the council's waste collection contractor, as it is not safe for residents to collect them from the storage site.
Receiving a dirty container
All containers are stored outside on a grassed area and therefore may become dirty during wet weather. We aim to minimise this as much as possible, but there may be times that containers are not completely clean upon delivery. The council is not able to exchange containers for this reason.
If your original container turns up
If you find your container before we have delivered a replacement, you must call 01926 456128 as soon as possible so that we can cancel your order and offer a refund. If you find your old container after the replacement has been delivered, we will not be able to refund the delivery cost, but may be able to refund the cost of the container once we have retrieved it from your property.