Grey bin collection
The grey bin is collected every three weeks.
Please use your grey bin for household items that can not be recycled. All rubbish must be contained in the grey bin with the lid firmly closed. Bags of rubbish left anywhere around the bin will not be collected. Any extra rubbish can be taken to a Household Waste Recycling Centre.
Refuse sack collection (properties without a grey bin)
Properties that can't have a grey bin due to access or storage restrictions (mainly in town centre areas), will receive a fortnightly rubbish collection using sacks.
Households need to supply their own rubbish sacks for this service. Up to 2 sacks can be placed out for collection each week.
We have contacted properties that use the sack collection scheme, and supplied bins to those with enough space. These properties will have a refuse collection every two weeks, using sacks or a grey wheeled bin.
A garden waste collection scheme can not be provided to these properties, as there is no alternative to a green wheeled bin. Please take your garden waste to a Household Waste Recycling Centre. Alternatively, it can be composted at home.
Putting out your rubbish for collection
Put out your grey bin or refuse sacks by 6am for collection, placed at the edge of your property where it meets the public highway.
Please do not put refuse sacks out before 7pm the night before collection. Any bags of rubbish put out before this time may be considered as fly-tipping, which is an offence.
Grey bins should be returned to your property as soon as possible after collection.
If you forget to put your bin out, the collection crew will not be able to return. You will need to wait until your next collection.
Report a missed bin collection
Please report a missed bin as soon as possible after 4pm on the day of collection. We aim to return to collect missed bins within 2 working days. Please leave the missed bin in its normal place for collection.
Bank holiday collections
Collections are made as normal on all bank holidays, except Christmas Day, Boxing Day and New Year's Day. Some of your collections will change over Christmas due to this.
Damaged or missing bins
Householders are responsible for safely securing their bins. If you move home, the bins must be left at the property for the new residents. You can order replacement waste containers online:
Recyclable or hazardous items
Your grey bin or refuse sacks must not be used for items that we collect for recycling or for potentially hazardous waste, such as:
- garden waste
- rubble, stones, soil
- liquids (including paint and oils)
- DIY materials; such as plaster, wallpaper, wood etc
- gas canisters
- heavy items
The local Household Waste Recycling Centres can advise on the safe disposal of unwanted items.
Large and bulky items
We run a chargeable bulky waste collection service for large household items such as furniture, cookers, fridges.
Too much rubbish?
We can offer advice if you are struggling to fit all of your non-recyclable rubbish into your grey bin or refuse sacks, particularly for large households or households with children using disposable nappies.
Refuse and recycling email alerts
Sign up to the recycling newsletter to keep up to date on important information; such as disruptions to collections due to severe weather.
Extreme weather - disruption to services
During times of extreme weather such as snow, ice, extreme heat, etc. please check the waste collection service disruption page for any refuse and recycling service changes that become necessary.