Changes to services
Due to the Coronavirus pandemic, we've had to make some changes to services as follows:
Recycling collections - changes to collection method for some properties
Please continue to sort your recycling as much as possible and present it for collection in the normal way. We may be running behind schedule on occasions so please leave your recycling out in the normal place until its collected.
There will be additional recycling crews supporting the normal red box/bag collections. These crews will be using different vehicles where recycling is all mixed together in the back of the truck. We want to reassure residents that their recycling will still be recycled. It will be taken to a local recycling facility where it will be sorted into different materials and then sent on for recycling. Please see our frequently asked questions for more information on this.
Green bin collections - no change
Green bin collections are continuing as normal at the current time. However, we may be running behind schedule on occasions so please leave your green bin out in the normal place until its collected. Please see our frequently asked questions for more information.
Refuse collections - no change
Refuse collections are continuing as normal at the current time. However, we may be running behind schedule on occasions so please leave your refuse out in the normal place until its collected. Please see our frequently asked questions for more information.
Household Waste Recycling Centres - open by appointment only
Recycling Centres remain open for booked appointments, however reuse shops have had to close. The reuse shop charity partners - Age UK and Mary Ann Evans Hospice - request that preloved items are stored at home until the shops can reopen and accept donations again.
Reports of fly-tipping may not be responded to for at least 72 hours (3 days) during this emergency. Flytipping information.
How can you help?
We are working hard to maintain your waste and recycling services at this time. Here are some top tips for how you can help during the crisis:
- Regularly check this webpage for updates on any changes to waste and recycling collections, including what can and can't be recycled.
- Don't stop recycling. With the global economy disrupted, it's more important than ever to recycle your paper, card, plastic, cans and glass to ensure that valuable resources are recycled and made into new products for people to buy.
- Minimise the amount of rubbish, recycling and food waste you produce. Every bit we can reduce will make a real difference to maintaining a good collection service for everyone. Find tips for reducing food waste, including how to store food correctly and using leftovers, making your food last longer and reducing the frequency you need to buy more food supplies.
- Please park your car responsibly. Many more people are at home, and parked cars may restrict access to bins for our collection crews, making their job more difficult and increasing the likelihood that bins cannot be emptied.
- Avoid having a big 'clear-out' while at home as this will only create more rubbish and recycling for our workers to collect. Recycling Centres remain open for booked appointments, however reuse shops have had to close. Please check details for each recycling centre regarding any restrictions on items accepted before booking your visit. If you wish to donate preloved items to the reuse shops please store them at home until the shops reopen.
- Do not burn your waste at home. This creates air pollution that could harm people nearby who may already have breathing difficulties. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in call outs due to garden fires.
- When putting out your waste and recycling containers, there are a few things you can do to ensure you're doing this as safely as possible:
- If you're self-isolating and feeling unwell, double-bag your personal waste (such as tissues) and put aside for at least 72 hours (3 days) before putting them out for collection.
- If you're self-isolating and feeling unwell, put your recycling aside for at least 72 hours (3 days) before presenting it for collection. If this means you miss a collection then please store your recycling and present on your next recycling collection date.
- Do not put tissues into your recycling as they cannot be recycled.
- Put your refuse and recycling out the evening before your collection is due, as collection times may change during this period.
- Wash your hands thoroughly after handling your bins, boxes and bags.
- Keep your distance when our workers are collecting your waste and recycling.
Keep those in your household safe. Your refuse and recycling collection crews are critical workers, please keep them safe too.
For the latest information on COVID-19, please visit Public Health England
Say thank you to our crews
Last year we received an outpouring of support for our collection crews who continued to work during these difficult times.
We have produced a fun colouring sheet that you can download, print out, colour in and stick in your window or on your bin to show your appreciation and support to our crews.