Tenant satisfaction measures 2025/26 - summary of approach
This page explains how we collected the tenant perception measures for the 2025/26 Tenant Satisfaction Measures publication.
How the survey was carried out
The tenant perception measures for 2025/26 were collected through a census-based tenant satisfaction survey carried out internally by Warwick District Council.
The survey was carried out between 30 June 2025 and 2 March 2026, with tenant households selected and invited to take part on a quarterly basis during the year.
A total of 4,908 households were invited to take part in the survey during 2025/26.
A total of 1,065 valid responses were received, giving a response rate of 21.7%.
Response methods
| Response method | Number of responses | Percentage |
|---|---|---|
| Digital | 920 | 86.4% |
| Postal | 145 | 13.6% |
| Total | 1,065 | 100.0% |
Tenants were able to complete the survey digitally or by post. The survey was also promoted through SMS, email and social media.
How representative were the responses?
Representativeness was assessed by comparing the profile of survey respondents with the tenant households selected for the survey. This comparison used available household and tenancy information, including age group, household makeup, property type and ward.
Respondents were broadly representative of the tenants invited to participate. Older tenants and those living in designated accommodation were slightly more likely to respond to the survey, while younger tenants and family households had lower response rates.
The results are considered to provide a reliable indication of tenant satisfaction across Warwick District Council's housing services.
Exclusions and opt-outs
Two opt-outs were recorded. These households were excluded from the survey process in line with the Council's approach to managing opt-outs.
Questionnaire
The questionnaire included the required Tenant Satisfaction Measure perception questions. It also included additional local questions to help Warwick District Council understand tenants’ views on service improvement. These were:
- What should WDC Housing Services prioritise for improvement in the next 12 months?
- Have you noticed any improvements to WDC Housing Services in the last 12 months?
These additional questions were used for local service improvement insight and were not included in the calculation of the statutory Tenant Satisfaction Measure results.
A copy of the questionnaire can be downloaded here.
Publication checklist
| Requirement | Response |
|---|---|
| How the survey was carried out | Internally by WDC, using digital and postal methods |
| Response rate | 21.7% |
| Sample size / households invited | 4908 households selected/invited |
| Census or sample-based | Census, with invites in random monthly cohorts |
| Who undertook the survey | Warwick District Council internally |
| Collection method | Digital and postal only; no telephone or face-to-face surveying |
| Incentives | None offered |
| Weighting | No weighting applied |
| Representativeness | Assessed by age group, household makeup, property type and ward |
| Exclusions / opt-outs | 17 opt-outs recorded |
| Questionnaire | Static copy published alongside results |