This page explains how we collected the tenant perception measures for the 2025/26 Tenant Satisfaction Measures publication.

How the survey was carried out

The tenant perception measures for 2025/26 were collected through a sample-based tenant satisfaction survey carried out internally by Warwick District Council.

The survey was carried out between 1 April 2025 and 31 March 2026. Warwick District Council used a random sample approach, with tenant households selected and invited to take part on a quarterly basis during the year.

A total of 5,043 households were invited to take part in the survey during 2025/26.

A total of 1,065 valid responses were received, giving a response rate of 21.1%.

Response methods

Response method	Number of responses	Percentage
Digital	920	86.4%
Postal	145	13.6%
Total	1,065	100.0%

Tenants were able to complete the survey digitally or by post. The survey was also promoted through SMS, email and social media.

How representative were the responses?

Representativeness was assessed by comparing the profile of survey respondents with the tenant households selected for the survey. This comparison used available household and tenancy information, including age group, household makeup, property type and ward.

Respondents were broadly representative of the tenants invited to participate. Older tenants and those living in designated accommodation were slightly more likely to respond to the survey, while younger tenants and family households had lower response rates.

The results are considered to provide a reliable indication of tenant satisfaction across Warwick District Council's housing services.

Exclusions and opt-outs

Two opt-outs were recorded. These households were excluded from the survey process in line with the Council's approach to managing opt-outs.

Questionnaire

A copy of the questionnaire used for the 2025/26 tenant satisfaction survey should be published alongside these results.

The live survey link should not be published because the survey used individual tracking links/variables to connect responses to tenant accounts. A static copy of the questionnaire has therefore been provided for transparency.

The questionnaire included the required Tenant Satisfaction Measure perception questions. It also included additional local questions to help Warwick District Council understand tenants’ views on service improvement. These were:

• What should WDC Housing Services prioritise for improvement in the next 12 months?
• Have you noticed any improvements to WDC Housing Services in the last 12 months?

These additional questions were used for local service improvement insight and were not included in the calculation of the statutory Tenant Satisfaction Measure results.

Publication checklist

Requirement	Included in draft
How the survey was carried out	Yes - internally by WDC, using digital and postal methods
Response rate	Yes - 21.1%
Sample size / households invited	Yes - 5,043 households selected/invited
Census or sample-based	Yes - sample-based, random monthly cohorts
Who undertook the survey	Yes - Warwick District Council internally
Collection method	Yes - digital and postal; no telephone surveying
Incentives	Yes - none offered
Weighting	Yes - no weighting applied
Representativeness	Yes - assessed by age group, household makeup, property type and ward
Exclusions / opt-outs	Yes - 2 opt-outs recorded
Questionnaire	Yes - static copy to be published alongside results