New waste and recycling collections

We will be making changes to your waste and recycling collections from 1 August 2022.

Find out more about the 123+ collections

In this short instructional video, we explain how your air source heat pump heating system works and what you can do to ensure that you get the most out of it.


  • The hydro box looks like a traditional boiler, but no switches or controls need to be touched or adjusted
  • There is a pressure gauge on the hot water cylinder that can be used to increase the pressure if needed
  • The room temperature downstairs is designed to be 21 degrees celsius, you can use the thermostat to decrease the downstairs temperature if needed
  • Please don't increase the temperature on the thermostat, there will be little temperature benefit but your heating bill will substantially increase
  • The room temperature upstairs is designed to be 18 degress celsius, you can use the thermostat to decrease the upstairs temperature if needed
  • The same applies to the upstairs if you increase the temperature, your bills will substantially increase
  • Radiators will look the same but they won't ever feel hot to the touch, only warm
  • This is normal, and you can use the valve on the side of the radiator to control the temperature for that particular room
  • The outdoor fan unit needs to be kept clear of objects and should not have anything placed on top or underneath
  • There will be some noise from the outdoor unit but nothing invasive or above normal outdoor sounds
  • Water will drip from the unit and this is normal, this is why there is gravel and adequate drainage underneath