The Private Sector Housing team deals with the following

The Home Environment Assessment and Response Team (HEART) can assist you with

  • Disabled facility grants
  • Assessments for aids and adaptations to help you live comfortably and safely at home
  • Repairs and improvements to eliminate serious hazards

The HEART project helps Warwickshire residents with major and minor adaptations or equipment to allow them to live safely and independently at home. A team of Occupational Therapists and Housing Assessment Officers can assess your or your family members needs to ensure they are safe at home and make everyday tasks such as washing and cooking easier through equipment provision or property adaptations.

For more information, please contact or call 02476376299

Rent arrears advice 

The cost of living crisis has caused significant financial challenges to tenants and landlords, and may have impacted their ability to maintain rent or pay their mortgage. Where payments can be met, they should continue to be paid as normal, but we understand this won't be possible for everyone. If you have fallen into arrears, it is important to seek advice immediately. 

  • Shelter - 0808 800 4444 
  • Citizens Advice Bureau - 0800 144 8848
  • The Money Advice Service - 0800 138 7777

Cost of living support is available on our website.

Green Homes Grant 

There has never been a better time to improve the energy performance of your property. Grants are available to tenants and owner occupiers for upgrade measures to your home e.g. solar panels, insulation, smart heating solutions and air source heat pumps. 

Check if you are eligible for a grant.

New Smoke and carbon monoxide obligations for landlords

The 2015 regulations have been amended, from 1st October 2022 all landlords renting a property with a fixed combustion appliance such as a boiler must supply their tenants with a carbon monoxide alarm and repair/replace any defective smoke or carbon monoxide alarms during the tenancy. All private rented property should have smoke detection on each storey of the property, landlords must check the alarms are in working condition at the start of the tenancy.

Damp and Mould 

With colder temperatures and worse weather, we receive more complaints about damp and mould in the winter. Our new damp and mould guide gives some practical tips on managing damp and mould at home.

We recognise that damp and mould can arise for a number of reasons. If you have been unable to resolve them, Officer advice is available on request.

New HMO Anti-social behaviour guide

In addition to our new HMO Standards guide, we have produced a new Anti-Social Behaviour Guide to support landlords & agents management of nuisance in their properties.

New HMO Standards guide 

The Landlords Guide to HMO in Warwick District is a new guide that gives a clearer explanation of required room sizes, communal space requirements, the number of amenities needed, planning considerations and other key standards for both licensed and non-licensable HMO.

Rate Your Student Landlord 

Warwick Students Union have launched 'Rate your Landlord', a website that allows students to leave feedback and rate their renting experiences. There are yearly awards for landlords and agents with the best reviews.

New policy links HMO Licensing and planning permission

Following Government guidance, case law, specialist counsels legal advice, widespread consultation and a report to the Executive, a new policy came into force on 1st April 2021, to link planning permission and HMO licensing.

The new policy means that Private Sector Housing will not be able to process new or renewal HMO licence applications where planning permission is required but has not been obtained. In addition, landlords will face enforcement action where they do not make a valid application for planning permission within set timescales, when a new or renewal HMO licence is required.

References to planning permission in the new policy include a certificate of lawful development or having sufficient evidence of historic use as an HMO. This would be regarded as continuous use for a period of 10 years.

Working with us

We are committed to providing a great service that is fair and transparent. Our service standards tell you what you can expect when you work with us. For more information on how we use and store the data you give us, please refer to our privacy notices.

Contact us

Email or telephone (01926) 456 359