Housing Standards and Disrepair
The Private Sector Housing team will respond to requests regarding housing defects and risk assess them according to the Housing Health and Safety Rating System (HHSRS). There are 29 different classes of hazard ranging from damp, excess cold, fire to falls on stairs, structural stability and so on.
Please ensure you have reported any disrepair to your landlord or letting agent and give them sufficient time to complete remedial works prior to contacting us.
Where landlords fail to address significant hazards the council has the authority to take enforcement action. An enforcement notice may be served where there are serious hazards or the defects cannot be resolved through informal action.
For more information on how we approach housing issues please see our Enforcement Policy.
Payment of enforcement notices
There is a penalty charge of £200 for an improvement or prohibition notice served on one interested party (typically the landlord) and a penalty charge of £250 when there is more than one interested party.
The penalty for failing to fit a smoke or carbon monoxide alarm where required is £750 if paid within 14 days, or £1000 if paid after 14 days.
If you have been issued with a notice and have an invoice you can pay online.
Filthy and verminous premises
Our Environmental Protection team will act on complaints concerning filthy and verminous premises. These will be dealt with in a firm but sympathetic manner either by agreement or by the serving of a statutory notice as necessary.
Landlords have a responsibility to manage the tenants disposal and storage of refuse at their properties. Visit the private landlord page for further guidance.
People who believe they live in overcrowded conditions should contact the Private Sector Housing Team for an assessment as to whether their dwelling is legally overcrowded as defined by the Housing Act 1985. This legal standard takes account of living rooms as accommodation that could be used for sleeping purposes.
When overcrowding is reported we will request the dimensions of all rooms and details of all occupiers before an inspection is arranged.
Damp and mould
We receive increased requests for assistance due to damp and mould over the colder months. Whilst it is not the only cause of damp and mould, many of the cases are due to condensation and can be addressed by the tenant. We supply advice on reducing condensation to see if this will alleviate the issue before further action is taken. Download a guide on condensation and mould