Please note: Since 1 July 2016 we no longer accept cheque payment via post or in person at any council office.
Direct debit
Set up or update a direct debit payment. Most people pay by direct debit. We have a choice of payment dates available: 1st, 5th, 10th, 15th, 20th and 25th of the month. We usually have to give the bank 14 days notice to set up a new or amended direct debit instruction. If you are requesting a new direct debit set up or a change thats within this time frame, you may need to either make the first payment manually by one of the following methods or your first direct debit payment (new or amended) will be for a double payment. Please check your bill carefully to see what the new instalments are.
Online
Full details and security features.
Telephone or online banking
Warwick District Council bank details
HSBC Bank PLC, Royal Leamington Spa
Sort code: 40-27-06, account number: 71023381
Please ensure you quote your council tax account reference on your payment to ensure it reaches your account.
By telephone
Freephone 0800 028 3377. Payment line available 24 hours a day, 7 days a week.
In person
Take your bill, with its barcode, and payment to any Post Office or PayPoint outlet - to pay by cheque visit the Post Office. If you currently have a plastic council/Allpay payment card you can also use this to make a payment. Payments made by credit/debit card at PayPoint are at the discretion of the retailer and may incur a charge.
Refunds
If you have overpaid your council tax you will receive a bill saying that you are due a refund. We are only able to refund back to a bank account. How the refund is processed depends on how you pay your bill:
- If you pay by direct debit - you do not need to do anything. We will automatically refund to the bank account details held on record
- If you do not pay by direct debit - you need to complete the form - refund request for council tax overpayment
As part of the form, you will need to attach a copy of the front page of your bank statement or online banking for the account you wish the refund to be paid back to. This is a requirement to prevent and detect fraud and without this we will be unable to issue your refund back to you. We do not require any personal transaction data.
If you are signed up for online access to your council tax account you can upload your proof via your online account.
Help to pay your bill
If you are in receipt of Income Support, Job Seekers Allowance, Pension Credit or on a low income, you may qualify for a reduction in your council tax. This is called council tax reduction. You may also get help if you are of pension age and share your home with another adult, or adults, who are on a low income. This is called second adult rebate. This is not available to those who are not of pension age. If you think you may qualify contact us straight away. Any delay could lose you benefit.
Debt advice
If you are struggling to meet your council tax repayments and are in arrears due to debt concerns we may be able to help you. Please contact us as soon as you can, so we can discuss a suitable repayment plan with you. If you have a number of debts, you may also find the following websites useful for getting help and advice: