I am behind with my payments

If you are behind with your payments, please let us know immediately. It is vital that you contact us as soon as possible. The longer you leave it and the debt builds up the harder it will be to make an acceptable arrangement to clear the debt.

Debt advice

If you are struggling to meet your council tax repayments and are in arrears due to debt concerns we may be able to help you. Please contact us through the Council Tax recovery enquiry form as soon as you can, so we can discuss a suitable repayment plan with you. If you have a number of debts, you may also find the following websites useful for getting help and advice:

Special circumstances - reductions under section 13a

We can sometimes give a short term council tax reduction to people who find themselves unexpectedly in exceptional circumstances. This type of reduction is called a Section 13a under the Local Government Finance Act.

We can only give a Section 13a reduction in exceptional situations. The money to cover the reductions comes out of our own funds and the decision to make a reduction and how much its for is at our discretion -we do not have to give a reduction to anyone.

Apply for a reduction under section 13a

When applying you must:

  • demonstrate you have taken all reasonable steps to resolve the problems that are causing you to apply for the reduction
  • apply for any other types of council tax reduction, council tax discounts or exemptions you might be able to get. See Council tax exemptions and discounts page and Local council tax reduction scheme page.
  • check to see if you can reduce your council tax by challenging your council tax band, if you have grounds to do so
  • demonstrate that you do not have any assets or savings that could be used to pay the council tax
  • demonstrate that you have exhausted all alternative options available to you.

You can apply for a reduction under Section 13a by downloading our policy and application form. Please read the policy carefully to see if you may qualify.

You can send the fully completed form and all the supporting evidence to confirm your circumstances (including financial and medical evidence) back via email to ctax-recovery@warwickdc.gov.uk or you can send it to us in the post to:

Council tax recovery team, Warwick District Council, Riverside House, Milverton Hill, Leamington Spa, CV32 5HZ

Contact details

  • Complete a Council Tax recovery enquiry form (please include your council tax account reference number, details of your financial situation and an offer of repayment for us to consider)
  • Phone 01926 456760