The guide ‘How to rent a safe home’ explains your landlord's responsibilities and some of the hazards to watch out for.

You must report repair issues to your landlord, housing association or agent first and give them time to respond before contacting us. For repair issues in a Warwick District Council property, please contact the Assets Team.

If you need assistance with disrepair, please email privatesectorhousing@warwickdc.gov.uk with the details of your complaint, your tenancy agreement and photos of the repair issue. If we have health and safety concerns, we will arrange to inspect your property. Following the inspection, the repair issues will then be risk assessed by a professionally qualified officer who will determine if the landlord or agent can be required to undertake the works under Part 1 of the Housing Act 2004 or other delegated powers.

The officer will then issue a schedule of works with a timeline for completion. Your landlord will usually be given an informal opportunity to make repairs before we pursue formal enforcement action. 

We are unable to assist with repairs that don't present a hazard to the occupier under the Housing, Health and Safety Rating System or are covered by other regulations e.g. Fences, Hedges, neighbours gardens, decor or aesthetic repairs. Repairs that are calculated to be a Category 1 Hazard will be addressed. Officers will use discretion in resolving less serious Category 2 hazards based on risk to the occupier and landlord culpability. Officers do not usually take enforcement action for low-scoring category 2 hazards (banded F-J) which present a low risk to the occupier.