Registered providers must make information available to tenants about the relevant roles and responsibilities of senior level employees or officers, including who has responsibility for compliance with the consumer standards.

Further information about the Consumer Standards can be found on our website

Kristian Melgaard Interim, Head of Housing is responsible for overseeing the delivery of all strategic and landlord services and so is responsible for ensuring overall compliance with the Regulator of Social Housing’s Consumer Standards. 

Phil Dark Interim, Asset Manager who oversees the repairs, maintenance and investment service. Phil is responsible for overseeing compliance with the Safety and Quality Standard and is in turn supported by a Health and Safety lead.

Health and Safety lead

Under the Social Housing (Regulation) Act 2023, we are required to have a named lead person on matters relating to the health and safety of tenant’s homes. Richard Barrett is the named lead for Housing and will support the council to comply with all laws relating to Building Safety. Richard will provide advice and highlight risk and issues where concerns are identified, including for high rise blocks.

Compliance Manager

Simon Hodges will work alongside the Health and Safety Lead to arrange all activities required, such as risk assessments, servicing and testing. He will also arrange surveys to monitor the quality and condition of tenant’s homes and set out plans to ensure the Decent Homes standard is met.

Fire Safety lead

Under Fire Safety Legislation we are required to appoint competent persons to review and arrange fire safety measures. Mat Watson is the named lead for Housing.

Technical Manager

Brian OMara Intermin Technical Manager is responsible for delivering works to deal with Disrepair, Health and Safety improvements, and Decent Homes compliance. He will also assist, tenants seeking housing adaptations services.

If you have any questions or concerns about health and safety issues relating to a council home, please call 01926 456129.

Other standards

Caroline Russell, Landlord Services Manager oversees tenancy and neighbourhood management services and is responsible for overseeing compliance with the Tenancy Standard, the Neighbourhood and Community Standard.

Kevin Tebbett, Housing Needs Manager has responsibility for those aspects that come under the Tenancy Standard for housing allocations and lettings.

Nicola Hobbs, Housing Strategy and Enabling Manager This role is the strategic lead for the development and delivery of the Warwick District Council Housing Strategy and its associated sub-strategies, policies and delivery plans, including the Homelessness Strategy, the Allocations Policy and other strategic policies and plans. The role leads strategic planning to ensure the Council’s current portfolio of operational and non-operational assets and land holdings, particularly the HRA housing stock, are utilised effectively, support service delivery and provide value for money outcomes to assist delivery of the Housing Revenue Account Business Plan and Medium-Term Financial Strategy.

Paul Smith is the programme lead for delivering the Consumer Standards  improvement plan and has wider responsibility for service and digital improvements and performance data and information and to deliver improvements in the Transparency, Influence and Accountability Standard, particularly for tenant engagement and managing compliants.

If you have any questions or concerns about compliance with the consumer standards, email talktohousing@warwickdc.gov.uk

Officers with responsibility for the outcomes of the Consumer standards regularly report into a governance structure that provides the check and challenge and assurance that the requirements of the standards are being met. This governance structure comprises of;

Housing Consumer Standards Board

The Board is made up of senior officers, a tenant representative and representatives from the housing sector who are separate to the Council and provide valuable independent check and challenge on whether we are meeting all the outcomes of the Consumer Standards.

Housing Scrutiny Committee

The purpose of the Committee is to review and challenge the progress in respect to ensuring compliance with the Consumer Standards under the Social Housing (Regulation) Act. The Committee provides assurance on the delivery of this to Cabinet (as the responsible body) on behalf of the Council. They also have an overall view on the operation and delivery of the Housing Investment Plan and the Housing financial accounts.

Copies of agendas, papers and minutes are available on the Councils website.

The Resident Influencing Group (RIG)

Tenants can join this important group who then attend routine meetings as part of a team working closely with housing services staff to directly influence service priorities, improvement proposals and scrutinise service performance.

There are also other ways that you could get involved;

• Armchair Reviewers
• Community Adviser
• Resident Writers

Find out how you could get involved email: talktohousing@warwickdc.gov.uk or call 01926 456 357

Your voice helps us shape services that work better for you, and we are committed to keeping you updated every step of the way.