How progress will be monitored
The Council will monitor and review the progress of this strategy in the following ways:
- A set of key performance measures will be developed and incorporated into service area action plans that show how services are performing and how progress will be tracked over time.
- Our project register will allow us to monitor and manage progress and plan resources.
- Completed projects will be reviewed to assess if we have achieved all the benefits expected.
- Where possible, we will regularly use external benchmarking to help inform how we are progressing.
- Publish case studies around the impact of the improvements we have made.
- Regular reporting of progress to Cabinet and Council.
- Progress of the strategy and actions will be subject to an annual review by the Council’s Overview and Scrutiny Committee.
- Review of feedback from stakeholders including, residents, communities, businesses, and public sector partners.
- The strategy will be reviewed every two years to reflect any changes in the internal and external operating environments.
- Every three years, undertake an independent resident satisfaction survey.