Service area plans (SAPs) now include key performance measures to enable progress and performance to be tracked. Performance has been split into two criteria: first, targets, where there are regulatory requirements to report against a service standard and/or achieve that level of performance, and second, measures, where the Council will seek continual improvement in performance over time. These measures are collated on a quarterly or annual basis (depending on the specific measure) and are considered by senior officers as part of the performance management framework and are regularly reported to Overview and Scrutiny Committee. Whilst good progress has been made on measuring performance, our focus now will be on continuing to progress actions in the Corporate Strategy rather than make further improvements in this area due to Local Government Re-organisation.

Delivering valued, sustainable services 

• Medium Term Financial Strategy and balanced budget underpinned by in-year revenue. 
• Number of customers transacting with the Council via digital services. 
• Value of non-cash efficiencies realised to free up resources to help those most in need.
• Recruitment and retention data.
• Number of apprentices that secure a permanent role with the Council.
• Improvements in Decent Homes Standard.
• Amount of external funding secured.

Low cost, low carbon energy across the District 

Low Cost Low Carbon Energy Strategy 

Creating vibrant, safe and healthy communities of the future 

• Biodiversity Action Programme.
• % footfall at active leisure activities.
• Number of additional net-zero social houses built.