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Hackney carriage (taxis) and private hire

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Hackney carriage (taxis) and private hire related questions

  • How can I tell the difference between a taxi (hackney carriage) and a private hire vehicle?
  • Can I hail any cab I see?
  • If when I'm looking for a cab I see a private hire vehicle dropping someone off, can I use it?
  • Is it true that using a private hire vehicle which hasn't been booked is uninsured for the journey?
  • What is the cost of using a taxi (hackney carriage)/private hire vehicle?
  • What is the cost of travelling from one local authority area to another’s?
  • What if I am disabled and using a wheelchair? Does all of this information apply?
  • Can a hackney carriage refuse to take me on a journey?
  • Who do I contact if I have a complaint about a taxi?
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