Frequently Asked Questions

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About us FAQ's

Where is your Box Office located?


Our daytime Box Office which is conveniently located at the Visitor Information Centre, The Royal Pump Rooms, Parade, CV32 4AA

The Box Office opening times at The Visitor Information Centre are:

Monday – Friday – 10am – 4pm

Saturday & Sunday – 10am – 3pm

We are closed on Bank Holidays

A box office service is also available at the Royal Spa Centre from one hour before an event is due to commence - closing again half an hour after it has begun.

The Box Office at the Royal Spa Centre is located directly in front of you as you enter the front doors.

For further information, please see our How To Book pages.

Do you have a question?

If there is anything you would like to ask us, about our services, our work or how we can help you, then please do.