box office



Refunds will only be offered if a show is cancelled.

Cancellations and Postponements

It is possible that performances may have to be cancelled in the future due to the cast becoming ill. If a performance has to be cancelled due to Covid our box office team will contact you and you will be given the option to be refunded in full or transfer your tickets to the rescheduled date.

How will my ticket work?

If you purchased your ticket online you will have been sent a confirmation email with a link to download a pdf of your tickets. You can print these at home if you wish to, but you can also keep them digitally on your mobile phone to show our staff. Either way, please have your tickets ready for when you enter the performance space. 

What should I bring?

Please keep your belongings to a minimum and with you at all times. We do not have a cloakroom. Wherever possible please avoid bringing pushchairs with you as we do not have a designated place to store these.


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The Main Auditorium can seat a maximum of 667 people, split over two levels - the Stalls and the Balcony. Please be aware that some seats in the Side Balcony may offer a restricted view of the stage - dependent upon the staging of the performance. If you have concerns over sightlines, please contact our Box Office team, who will be happy to advise you.

The seating of the Royal Spa Centre is very flexible and can allow for many different types of staging. The layout of the auditorium may change depending on the nature of the event.

The Studio / Cinema can seat up to 188 people and the seating is tiered, so the view is good from all seats.

View both seating plans here. 

Buying tickets

To purchase tickets for individual events please browse our What's On listings.

We accept proof of ticket purchase on mobile devices on arrival as well as printed tickets. 

This page was last updated on 10th May 2022