Record details
- Issue
-
Tenant Satisfaction Measures (TSMs) data consistency
- Source
-
RSH / HQN
- Root cause
-
Manual survey collection; delay publishing on web
- Specific activities
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- Automate quarterly data exports to web publication
- Brief staff on TSM importance
- Measurable outcomes
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- TSM dataset 100 % complete each quarter
- Web publication within 5 working days of quarter end
- Achievable resources and inputs
-
- set up internal process for the collection of survey outcomes internally at Quarterly intervals
- Web team support for uploads
- Relevant consumer standard
-
Consumer Standard: Tenant Involvement & Empowerment
- Milestones
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- Annual submission 24/25 published within the regulatory timeframe and in the correct format
- Internally managed surveys in place, results being recorded, analysed and reported through the Service Area Plan and Performance Assurance Framework.
- Improved satisfaction levels being reported against the 24/25 annual TSM submission.
- Target Date
-
31-Jan-26
- Responsible / accountable
-
Lead: Business Development and Change Manager
Accountable: Head of Housing
- Status
-
In progress
- Monitoring and evidence
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- Live link to published TSM pages
- Survey results published to members through performance reporting process.