Record details

Issue

Repairs backlog & performance

Source

RSH / HQN

Root cause

Poor data quality, no systematic timetable for outstanding jobs

Specific activities

• Cleanse live repairs data; validate backlog
• Implement weekly “backlog blitz” action plan

Measurable outcomes

• Outstanding jobs >30 days down to < 5 % of total
• Emergency repair target met in 95 % of cases

Achievable resources and inputs

• Contractor liaison meetings
• Use ActiveH scheduling module

Relevant consumer standard

Consumer Standard: Repairs & Maintenance

Milestones

• Reduction in overall numbers due to weekly contractor liaison meetings

Target Date

31-Mar-26

Responsible / accountable

Lead: Compliance Manager

Accountable: Head of Assets

Status

In progress

Monitoring and evidence

• Weekly KPI dashboard
• Evidence folder with before/after backlog reports; contractor meeting minutes