To have Lifeline installed in your home, you will need
We only supply Lifelines for customers which do not need a telephone line.
An electrical socket to power the Lifeline
At least two contacts or a key safe
You will need to provide information to set up Lifeline
Details of at least two emergency contacts (e.g. next of kin, a neighbour, friend) who are willing to be called by our team to assist
Your doctor's name, address and contact details
The name, address and contact details of a carer/care agencies and/or social worker (if relevant)
Any relevant medical information (this can be relayed to paramedics)
Any other relevant information for an emergency situation (e.g. if you have a pet, who will look after it if you are taken into hospital?)
A direct debit mandate will need to be completed
If you fall and cannot hear the controller
The controller will assume something is wrong and call the house phone
If there is no answer from the phone, the controller will ring the first contact on the list and ask them to call round and check up on you
If no contacts are available the controller will ask the police to do a welfare check
Each call is dealt with using the information available to the controller, so this is just one way we will get you help
Range of the pendant
The pendant will work typically up to 50m away from the control unit
Locations we cover
We will cover for our HEROS responder service and installations 1 hours drive from our control centre in Leamington Spa CV32. You can however have a Lifeline mail ordered to anywhere in the UK for self fitting.