Lifeline monitoring
Our tenants living in designated or sheltered schemes VAT exempt, Disabled tenants VAT zero-rated. All other customers should have VAT added to their charges at the prevailing rate.
| Description of charge | Current charge 23/24 | Proposed charge 24/25 | Proposed percentage increase |
|---|---|---|---|
| Weekly charges, monitoring Service only (existing customers) | £1.95 | £2.10 | 7.69% |
| Monitoring Service and Equipment Rental (existing analogue customers) | £3.65 | £4.00 | 9.59% |
Lifeline Services equipment and products
Miscellaneous products
| Description of charge | Current charge 23/24 | Proposed charge 24/25 | Proposed percentage increase |
|---|---|---|---|
| Footprint configured and posted (Price per week - rental option only) | £4.95 | £5.40 | 9.09% |
| OwnFone configured and posted (Price per week - rental option only) | £3.95 | £4.30 | 8.86% |
| Replacement items, e.g. cables, lanyards, cradles etc. (postal only) | £10.00 | £11.00 | 10.00% |
| Pivotell medication dispenser - posted | £210.00 | £231.00 | 10.00% |
| Pivotell medication dispenser - installed | £235.00 | £258.50 | 10.00% |
| Supra Keysafe - Install at same time as Lifeline | £75.00 | £80.00 | 6.67% |
| Supra Keysafe - install only | £95.00 | £105.00 | 10.53% |
| Keyguard XL keysafe - install only (WDC tenant) | £45.00 | £50.00 | 11.11% |
| Keyguard XL keysafe - Install at same time as Lifeline (private client) | £55.00 | £60.00 | 9.09% |
| Keyguard XL keysafe - install only (private client) | £65.00 | £70.00 | 7.69% |
Tynetec products
| Description of charge | Current charge 23/24 | Proposed charge 24/25 | Proposed percentage increase |
|---|---|---|---|
| Tynetec Reach IP lifeline with pendant - rental - mail order (price per week rental option only) | £4.50 | £5.00 | 11.11% |
| Tynetec Reach IP lifeline with pendant - rental - installation charge | £75.00 | £80.00 | 6.67% |
| Tynetec Falls Detector - Purchase - mail order | £100.00 | £110.00 | 10.00% |
| Tynetec Falls Detector - Purchase - installed | £125.00 | £135.00 | 8.00% |
| Replacement Tynetec Pendant (lost or damaged) - Mail order | £60.00 | £65.00 | 8.33% |
| Replacement Tynetec Pendant (lost or damaged) - Installed | £85.00 | £90.00 | 5.88% |
| Tynetec Smoke Detector - Mail order | £60.00 | £70.00 | 16.67% |
| Tynetec Smoke Detector - Installed | £95.00 | £105.00 | 10.53% |
| Wearbles pack (postal only) | £10.00 | £11.00 | 10.00% |
Careium products
| Description of charge | Current charge 23/24 | Proposed charge 24/25 | Proposed percentage increase |
|---|---|---|---|
| Eliza 4G Lifeline - Rental - mail order (price per week rental option only) | £4.70 | £5.00 | 6.38% |
| Eliza 4G Lifeline - Rental - installation charge | £75.00 | £80.00 | 6.67% |
| Smoke Detector - cannot be installed stand alone Installed after Lifeline | N/A | £81.00 | N/A |
| Heat Detector - cannot be installed stand alone Installed after Lifeline | N/A | £103 | N/A |
| Careium Vibby - cannot be installed stand alone - Installed | £100.00 | £110.00 | 10.00% |
| Wearbles pack (postal only) | £10.00 | £11.00 | 10.00% |
Other charges
| Description of charge | Current charge 23/24 | Proposed charge 24/25 | Proposed percentage increase |
|---|---|---|---|
| Guest room - Guest/Relatives of residents - per night | £25.00 | £30.00 | 20.00% |
| Guest room - Guest/Relatives of residents - subsequent nights | £20.00 | £25.00 | 25.00% |
| Community Room Hire (per hour) Tenants | from £0 - £5 | ||
| Community Room Hire (per hour) - Charities and community groups (VAT applies) price shown is net of VAT | £7.50 | £8.50 | 13.33% |
| Community Room Hire (per hour) - Commercial (VAT applies) price shown net of VAT | £20.00 | £22.00 | 10.00% |