Annual canvass 2022

From early August, Electoral Services have sent out emails, letters and forms to every household, asking residents to check who is registered to vote and if the information is still correct.

Recently Canvassers have started to contact electors by phone who have not yet responded to one of the communications. Canvassers are making their phone calls early evenings and during the weekend, as this is the best time to catch electors at home.  Please be nice to them; they are only trying to help.

What do I need to do?

You need to let us know who should be registered to vote at your address. You can do this online, following the instructions in the email or letter you’ve received.

The quickest and easiest way to confirm your details or let us know about any changes is online. You'll need the security code that is printed on the letter or in the email. When logged in, you should let us know whether the information is correct. If it isn't, you can update the information.

If you don't complete the information promptly, we will send out reminders. If we don't receive a response after sending reminders, we may also telephone you or carry out a personal visit, to make sure we can get a response. 

The information you provide about the residents of your household is the first step in the process. Those who are not registered to vote will need to register themselves either on the main Gov website or we will send them a form.

You must submit a response, so please don't delay and respond straight away. It will save time and money if we don't have to chase you for a response.

How will I receive the request?

Some households will be communicated with via email initially. The new process is simple, clearer and faster for responding online. These will be sent to any registered electors in the household who have previously supplied their email address to the council. 

If we do not hold an email address for the household, or if we’re not sure the information we have about your household is correct, you will receive the request through the post.

How can I respond?

Whether you have received the email or a request through the post, the quickest and easiest way to respond is online.

How do I use the online system?

Respond to the annual canvas online

  • Enter your unique 2 part security code from your email or printed on your letter
  • Check that the information for your property is correct 
  • Confirm your details, or make any changes, and press 'Confirm'

Where will I find my security code?

Your unique security code can be found in our email to you or will be printed on the letter sent through the post.

I don't have the internet

If you can't go online, you can:

  • confirm no changes to the details by calling 0800 197 9871 and entering part 1 and part 2 of your security code
  • text NOCHANGE followed by part 1 and part 2 of your security code to 80212
  • return the form by post, though calling is preferable
  • call Electoral Services helpline 01926 456105

Do I list everyone who lives in the property?

You need to include the name and nationality of everyone aged 16 or over who is resident and eligible to register to vote. If there are no eligible residents, you should state why this is the case.

How do I know who is eligible to vote?

Find out who is eligible to vote.

My son/daughter is living away at university, should I register them here or at home?

Your son/daughter can register at their home address as well as their university address, but must not vote more than once in the same election.

This means they can vote in local elections at both addresses as long as they are in different local government areas, but cannot vote at both addresses in a Parliamentary election.

Contact details

We do not maintain the Household website for voter registration; it is maintained by Civica Electoral Services. Please let Civica know directly if you experience any technical problems with the website. Contact

For general queries about electoral registration or elections, please contact the Electoral Services Office on (01926) 456105  or email: