Age:

• How do you engage with different age groups?
• Do you use inclusive imagery and language?
• Are your services accessible to different age groups in terms of location but also time?
• Does your workforce reflect the age profile of the areas you operate?

Race:

• Have you built positive relationships with ethnic minority community organisations and community advocates to facilitate the involvement of different racial and ethnic groups?
• Do you employ different ways to engage with different racial and ethnic groups in the areas in which you work?

Religion and Belief:

• Are your services sensitive to different religious requirements e.g. times a customer may want to access a service, religious days and festivals and dietary requirements

Disability: 

• Is information and are services accessible to people who have a range of different disabilities?

Gender Reassignment:

• Do your services meet the needs of trans customers and are they appropriate to the gender of which they identify?
• Are records fully reflective of the gender identity of a trans customer, and do staff feel empowered to communicate appropriately with trans customers?

Sex:

• Do your services consider that men and women may articulate different needs and aspirations?
• Are your services accessible to men and women in terms of location and time?

Sexual Orientation:

• Do you build positive relationships with the LGBT community?

Pregnancy and Maternity:

• Do your services support breastfeeding mothers or parents with children?

Marriage and Civil Partnership: (applies to eliminating unlawful discrimination only)

• Do publicity, information, policies and procedures treat marriage and civil partnership equally?