Further information about the Lifeline service

To have Lifeline installed in your home, you will need

  • For a basic Lifeline a landline telephone connection (BT/TalkTalk etc.) We also supply Lifelines which do not need a telephone line.
  • An electrical socket within 2 metres (6.5 feet) of the phone socket
  • At least one contact or a key safe

You will need to provide information to set up Lifeline

  • Details of at least two emergency contacts (e.g. next of kin, a neighbour, friend) who are willing to be called by our team to assist
  • Your doctor's name, address and contact details
  • The name, address and contact details of a carer/care agencies and/or social worker (if relevant)
  • Any relevant medical information (this can be relayed to paramedics)
  • Any other relevant information for an emergency situation (e.g. if you have a pet, who will look after it if you are taken into hospital?)
  • A direct debit mandate will need to be completed

If you fall and cannot hear the controller

  • The controller will assume something is wrong and call the house phone
  • If there is no answer from the phone, the controller will ring the first contact on the list and ask them to call round and check up on you
  • If no contacts are available the controller will ask the police to do a welfare check

Range of the pendant

  • The pendant will work typically up to 50m away from the control unit

Locations we cover

  • Although historically we covered Warwick District and Stratford District, we have recently started supplying Lifelines to people all over the country