Help at the press of a button

Lifeline - Help at the touch of a button

Derek was taking the rubbish out to his wheelie bin when he fell due to the heat. He was unable to get up, but thankfully he pressed his Lifeline pendant that was around his wrist. The Lifeline team received his call and although they couldn't hear him as he was outside, they were able to quickly alert his neighbour who was one of his registered contacts. The neighbour called Lifeline to say Derek was okay but couldn't get up, so Lifeline called the paramedics who took him to hospital with a suspected broken hip.

If this happened to you or someone you care for, wouldn't you like to know that help is available 24 hours a day 365 days a year?

Lifeline is a personal alarm scheme available to anyone who may

  • Have health issues
  • Have a disability
  • Be at risk of falling
  • Be living in a vulnerable situation
  • Live alone and want to feel more secure

Lifeline products

For products and prices visit the Lifeline shop.

To find out more about the Lifeline service contact the team:

Phone: 01926 339577

Lifeline scam warning

We have been notified of scam calls to some of our Lifeline customers. Please remind your elderly and vulnerable friends and family never to give their bank details over the phone.

Don't feel pressurised - if someone calls asking for an account number or password simply say NO and ask them to put their request in writing.

If you want to check if we are calling you, hang up the phone and press your pendant or the red button on your Lifeline.

Lifeline cost

Rental - leasing the Lifeline unit and pendant

Benefit Mail order Home installation by one of our team Quarterly monitoring fee (collected by direct debit)
Comes with a Lifetime Guarantee which covers the cost of any repairs/replacements for as long as you have the Lifeline.

Free recorded delivery postage

FREE 14 day home trial with this option (For a limited time only)

£75 installation fee if within a 30 mile radius of our office in Leamington Spa £46.80 (£56.16 if not VAT exempt)
This works out as little as £3.60 per week

Purchase - You own the Lifeline unit and pendant

Benefit Mail order Home installation by one of our team Quarterly monitoring fee (collected by direct debit)

3 year warranty covering any repairs/replacements

You pay a lower monitoring charge

£150 (supply and program)
+ Free recorded delivery postage
£150 + £75 installation fee if within a 30 mile radius of our office in Leamington Spa £23.40 (£28.08 if not VAT exempt)
This works out out as little as £1.80 per week

Frequently asked questions

Q. What do I need to have Lifeline installed in my home?

  • A landline telephone connection (BT/TalkTalk)
  • An electrical socket within 2 metres (6.5 feet) of the phone socket
  • At least one contact or a key safe

Q. What information will you need in order to set up the Lifeline?

  • Details of at least two emergency contacts (e.g. next of kin, a neighbour, friend) who are willing to be called by our team to assist
  • Your doctor's name, address and contact details
  • The name, address and contact details of a carer/care agencies and/or social worker (if relevant)
  • Any relevant medical information (this can be relayed to paramedics)
  • Any other relevant information for an emergency situation (e.g. if you have a pet, who will look after it if you are taken into hospital?)
  • A direct debit mandate will need to be completed

Q. What if I fall in the garden and cannot hear the controller?

  • The controller will assume something is wrong and call the house phone
  • If there is no answer from the phone, the controller will ring the first contact on the list and ask them to call round and check up on you
  • If no contacts are available the controller will ask the police to do a welfare check

Q. What is the range of the pendant?

  • The pendant will work typically up to 50m away from the control unit

Q. What area do you cover?

  • Although historically we covered Warwick district and Stratford district, we have recently started supplying Lifelines to people all over the country

Privacy notice

We hold certain information about you (personal data) which we need to manage your Lifeline Service. We have summarised some of the key ways in which we deal with this information in the Lifeline Service privacy notice.