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Coronavirus (COVID-19)

From Thursday 5 November to Wednesday 2 December there will be a lockdown in England.

Coronavirus information

Lifeline - Help at the touch of a button

Coronavirus update

Our Lifeline Service continues to operate 24/7 and one of our main priorities is to ensure that this service continues to be there for you at the press of a button to support our Emergency services and the NHS.

If you are already a customer just press your emergency button or pull cord. If you are a family member or not currently a customer please contact the team on 01926 339577.

Housing support during the coronavirus outbreak

Order fulfilment over the Christmas period

Please note that final posting of any Lifeline units will be on 23rd December, there is no guarantee when they will be delivered due to seasonal postage delays. New orders after this date will be posted on 5th January 2021.

We will however be able to provide installations across this period for urgent installs within 1 hour of our offices in Leamington Spa, please call us for further information on 01926 339577.

Help at the press of a button

Lifeline is a personal alarm scheme available to anyone who may:

  • Have health issues
  • Have a disability
  • Be at risk of falling
  • Be living in a vulnerable situation
  • Live alone and want to feel more secure

Help is available 24 hours a day 365 days a year with Lifeline.

Download our Lifeline brochure

To find out more about the Lifeline service, phone the team on 01926 339577 or email

Introducing the new Tynetec Reach IP Lifeline

No phone line or call charges.

Simply plug in to take advantage of the latest digital technology to help keep you safe in your home.

Introductory offer

Pay 12 months in advance for just £175.50 and get three months free - a saving of £58.50.

Find out more about this offer.

Renting the Lifeline unit and pendant

  • includes a lifetime guarantee which covers the cost of any repairs or replacements for as long as you have the Lifeline unit
  • Free recorded delivery postage with a free 14-day home trial with this option
  • installation fee of £75 if installed by one of our team (within a 1 hour radius of our office in Leamington Spa)
  • Quarterly monitoring fee £47.45 (£56.94 if not VAT exempt) paid by direct debit. This works out as £3.65 per week (Lifeline Vi)

Further information

Privacy notice

We hold certain information about you (personal data) which we need to manage your Lifeline Service. We have summarised some of the key ways in which we deal with this information in the Lifeline Service privacy notice.