Help at the press of a button

Lifeline - Help at the touch of a button

Barbara was making a cup of tea in the kitchen and slipped on some spilt water. She was unable to get up, but thankfully she was wearing a fall detector linked to her Lifeline. The Lifeline team received her call and they were able to quickly alert her daughter who was one of her registered contacts.

The daughter was some miles away at work so Lifeline called a neighbour who went to sit with Barbara until the paramedics arrived. They then took her to hospital with a suspected broken hip. The family were very relieved that help could be called so quickly, that they were notified of her fall and that Barbara wasn't on the floor for long and got the medical care she needed.

If this happened to you or someone you care for, wouldn't you like to know that help is available 24 hours a day 365 days a year?

Lifeline is a personal alarm scheme available to anyone who may

  • Have health issues
  • Have a disability
  • Be at risk of falling
  • Be living in a vulnerable situation
  • Live alone and want to feel more secure

Lifeline products

For products and prices visit the Lifeline shop.

Download our 2019 Lifeline brochure.

To find out more about the Lifeline service contact the team:

Phone: 01926 339577

Lifeline cost

Leasing the Lifeline unit and pendant

Benefit Mail order Home installation by one of our team Quarterly monitoring fee (collected by direct debit)
Comes with a Lifetime Guarantee which covers the cost of any repairs/replacements for as long as you have the Lifeline.

Free recorded delivery postage

FREE 14 day home trial with this option (For a limited time only)

£75 installation fee if within a 30 mile radius of our office in Leamington Spa £47.45 (£56.94 if not VAT exempt)
This works out as little as £3.65 per week (prices from April 1st 2019)

Frequently asked questions

Q. What do I need to have Lifeline installed in my home?

  • A landline telephone connection (BT/TalkTalk)
  • An electrical socket within 2 metres (6.5 feet) of the phone socket
  • At least one contact or a key safe

Q. What information will you need in order to set up the Lifeline?

  • Details of at least two emergency contacts (e.g. next of kin, a neighbour, friend) who are willing to be called by our team to assist
  • Your doctor's name, address and contact details
  • The name, address and contact details of a carer/care agencies and/or social worker (if relevant)
  • Any relevant medical information (this can be relayed to paramedics)
  • Any other relevant information for an emergency situation (e.g. if you have a pet, who will look after it if you are taken into hospital?)
  • A direct debit mandate will need to be completed

Q. What if I fall in the garden and cannot hear the controller?

  • The controller will assume something is wrong and call the house phone
  • If there is no answer from the phone, the controller will ring the first contact on the list and ask them to call round and check up on you
  • If no contacts are available the controller will ask the police to do a welfare check

Q. What is the range of the pendant?

  • The pendant will work typically up to 50m away from the control unit

Q. What area do you cover?

  • Although historically we covered Warwick District and Stratford District, we have recently started supplying Lifelines to people all over the country

Privacy notice

We hold certain information about you (personal data) which we need to manage your Lifeline Service. We have summarised some of the key ways in which we deal with this information in the Lifeline Service privacy notice.