This website is run by Warwick District Council. We regard your privacy as important and comply with the Data Protection Act 1998.

We process and hold information in order to provide public services. This notice explains how we use and share your information. Information may be collected on a paper or online form, by telephone, email, CCTV or by a member of our staff, or one of our partners.

Using our website

We record personal information if you:

  • subscribe to or apply for services that require personal information,
  • report a fault and give your contact details for us to respond,
  • contact us and leave your details for us to respond.

Cookies

We use cookies on this website. A cookie is a small text file placed on your computer when you visit a website. Cookies have various uses and we've listed the ones we use below, as well as details about managing them.

Cookie

Names

Purpose

More info

Warwick District Council website

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PHPSESSID

To determine whether a user's browser accepts cookies.  

 

This is required to determine whether a user is logged in to the web site. Session data is also stored when a user is filling in a form. The data is stored on the server and not in the cookie.

Both of these cookies are required for the site to operate and do not contain personal data. These cookies are set to expire as soon as you quit your browser.

Delete and control cookies

Applications in our online services e.g. Homechoice, Search planning applications, search building regulations, bulky waste form etc

ASP.NET_SessionID

Each of these online services uses cookies. These are necessary for the application to work as they hold information when the user moves between pages. They are cleared when the user leaves the application.

Visit the Microsoft
website

Sports bookings

APPSESSIONID

These are necessary for sports bookings to work as they hold information when the user moves between pages. They are cleared when the user leaves the application.

More info at the Microsoft
website


Delete and control cookies

Online payments

JSESSIONID

Our online payments page use session cookies. These are necessary for the application to work as they hold information when the user moves between pages. They do not hold any personally identifiable or sensitive data and are only temporary, and should be deleted by the browser when the user leaves the website.

Delete and control cookies

Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and the pages they visited.

Privacy at Google

Delete and control cookies

Socitm survey

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We use the The Socitm Insight survey to get feedback from customers. This survey uses cookies to determine whether a customer has participated in the survey on our site or has rejected taking part. The survey uses this information to prevent the same customer on the same computer from being asked to participate in the survey again during the current survey year. The cookies are set to expire one year after placement.

If the customer clears cookies at the end of a session then they may be invited to participate again the next time they visit. If a customer has cookies turned off then the system will never invite them to participate in the survey. Survey cookies information (PDF)

Delete and control cookies

Planning consultations at http://warwickdc.jdi-consult.net/ldf

PHPSESSID

1. Session Cookie - This cookie is essential to allow you to log in and have your account details remembered. Without this cookie, services you have asked for, like making representations or completing surveys, cannot be provided. The cookie is deleted when you close your browser

2. Performance Cookies - These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Delete and control cookies

Youtube

 

We sometimes embed YouTube videos using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

How to delete Youtube cookies.

 

More about cookies

Why we collect information

We collect and hold information about you, in order to:

  • deliver public services
  • confirm your identity to provide some services
  • contact you by post, email or telephone
  • understand your needs to provide the services that you request
  • understand what we can do for you and inform you of other relevant services and benefits
  • obtain your opinion about our services
  • update your customer record
  • help us to build up a picture of how we are performing at delivering services
  • prevent and detect fraud and corruption in the use of public funds
  • allow us to undertake statutory functions efficiently and effectively
  • make sure we meet our statutory obligations.

How we use your information

We will only use any personal information you send us for the purposes for which you provide it. We will only hold your information for as long as necessary. All employees who have access to your personal data and are associated with the handling of that data are obliged to respect the confidentiality of your data. All your communications to us are protected against unauthorised access by third parties.

The Council tries to keep the information we have about you accurate and up to date. If, however, you find errors or inaccuracies in your data, we will erase, complete or amend that information upon request. Our contact details are below.

We will process your information for the following purposes:

  • for the service you requested, and to monitor and improve the council’s performance in responding to your request.
  • to allow us to be able to communicate and provide services and benefits appropriate to your needs.
  • to ensure that we meet our legal obligations.
  • where necessary for the law enforcement functions.
  • to prevent and detect fraud or crime.
  • to process financial transactions including grants, payments and benefits involving the council, or where we are acting on behalf of other government bodies, e.g. Department for Work and Pensions.
  • where necessary to protect individuals from harm or injury.
  • to allow the statistical analysis of data so we can plan the provision of services.

Information sharing

We may need to pass your information to other people and organisations that provide the service. These providers are obliged to keep your details securely, and use them only to fulfil your request. If we wish to pass your sensitive or confidential information onto a third party, we will only do so once we have obtained your consent, unless we are legally required to do so. We may disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act.

Where we need to disclose sensitive or confidential information to other partners, we will do so only with your prior explicit consent or where we are legally required to. We may disclose information when necessary to prevent risk of harm to an individual.

We have an information sharing charter agreed with other partners in Warwickshire so you can be confident local partners all comply with the same privacy principles. At no time will your information be passed to organisations external to the Warwickshire Direct partnership for marketing or sales purposes or for any commercial use without your prior express consent.

Protecting your information

We have a Data Protection and Privacy Policy and a set of Information Security policies. These define our commitments and responsibilities to your privacy and cover a range of information and technology security areas.

  • Information will be protected against unauthorised access.
  • Confidentiality of information will be assured.
  • Integrity of information will be maintained.
  • Regulatory and legislative requirements will be met.
  • Information security training will be available to all staff.
  • All breaches of information security, actual or suspected, will be reported to, and investigated by the Information Security Officer.

Detect and prevent fraud and crime

We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. National Fraud Initiative.

Contact information

You may write to Warwick District Council, Riverside House, Milverton Hill, Leamington Spa, Warwickshire, CV32 5HZ to ask for a copy of your information. We will respond within forty days. If you have any concerns about the processing of your personal data by Warwick District Council you may contact Graham Leach at the above address or the Office of the Data Protection Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

This policy

We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. When such changes occur, we will revise the ‘last updated’ date at the bottom of this page.