Pest control services are suspended until further notice - 17 September 2021

Due to an exceptionally high level of demand, we are currently unable to provide an appointment for advice or treatment service for a wide range of pests.

We are offering a very limited service for rat advice and in extreme cases we may be able to offer a treatment service if there is a public health issue. NB There may still be a delay of up to 10 working days before a visit can be made. Please submit requests for service (about rats only), via our webform.

We apologise for any inconvenience this may cause, if your situation requires a more urgent response, then please contact a local pest control service.  We would advise you contact at least three to compare prices and the level of service each one provides.

Please keep an eye on our website for further updates, in the meantime, see the British Pest Control Association Website A-Z list of pests. Here you will find lots of useful advice on how to treat pests and how to go about arranging for professional treatment if required.

Coronavirus services update

We are now offering a service to deal with rat infestations in outdoor areas. Other types of pest will be considered after being risk assessed. What to expect:

  1. Our officers will arrive and carry out a brief questionnaire to make sure we have up-to-date information as at the time of the visit. This will update any information that was taken at the time the appointment was made.
  2. Investigations will be carried out in a COVID secure manner with good hygiene measures, wearing face coverings, gloves and overalls as necessary. 
  3. Our pest control experts will explain their findings and next steps. They will make you are aware of the location and type of pesticide used to treat your pest problem. It is important that you understand what has happened so feel free to ask questions.

What we treat for

We treat for the following pests at non-domestic premises:

Rats & Mice Fee
One man and van per hour £92
Two men and van per hour £121

We treat for the following pests at domestic premises:

Pest Fee State pension/registered disabled fee* Income support/JSA fee
Rats (guidance on preventing rats) Free Free Free
Mice £80 £40 Free
Fleas, bedbugs, cockroaches £86 £43 Free
  • *You must provide proof of state pension/income based benefits when our Pest Control Operator visits.
  • Fees are inclusive of VAT.

Pests not treated

We do not treat bees, bats, squirrels, wild cats, rabbits, foxes (90kb, PDF), moles, ants, wasps and other insect pests. We can however give advice. Please refer to the simple guide to common pests (85kb, PDF) for some general advice and contacts. There is information and contact details for treating bees at the bottom of this page.

Request a pest treatment or advice

Pest treatment requests are not currently available.

Length of treatment

Please note, a full risk assessment will be made before carrying out any treatments using chemicals or poisons, and advice will be provided about good housekeeping, removal of harbourage and food sources, and the possibility of drain or pipe repairs requiring further action by the homeowner

A typical insect treatment (fleas and bedbugs) will require one visit/treatment to eradicate the pest but cockroaches may require three or more visits. Typical rodent treatments require three visits to eradicate the problem but occasionally more will be required.

Some premises unfortunately have repeated infestations whether rodent or insect. If a period of a month has elapsed between a treatment being completed and contact by the occupier regarding an infestation then the contact is considered a new request for service and if it is a chargeable service then a fresh charge will be made. 

Bees

The council does not provide a service to treat bees, although we may be able to offer some advice. If you have a swarm of bees (a recently arrived "rugby ball" shaped mass of bees hanging from a tree branch, or on a fence post) then a local beekeeper may be able to come and collect them. Visit the British beekeepers Association website to find your closest.

If you have problems with bees or wasps emerging from an entrance hole (e.g. in the eaves of a property, in the ground, in brickwork/airbrick) they have already set up a colony and cannot be removed by local beekeepers. It can only be removed by being destroyed by a pest control company (see Yellow Pages, Pest Control). Note that bumblebee and wasp colonies die out in Autumn, so unless they are causing direct nuisance, the simplest (and cheapest) option may be to leave them alone.

For advice on bumblebees which have set up home in a bird box (these are too small for honey bee colonies) see the "simple guide to common pests" link above. The Bumblebee Conservation Trust can also provide useful information.