Flies
For information - the section on this page, that is related to complaints about odour and flies from the Plasgran Ltd (Berry Polymer) facility in the Heathcote and Whitnash area, is relocating to another area on the council’s website, once set up, a link will appear here for four weeks.
Incident reporting
You can report any fly issues, odour, or noise linked to Environment Agency permitted sites to the 24-hour Environment Agency incident hotline on 0800 80 70 60 (or email enquiries_westmids@environment-agency.gov.uk)
The EA encourage you to report any issues as soon as practically possible. Please provide as much detail as possible for example, the approximate number of flies that are impacting you and any photographs.
Warwick District Council is reviewing its working arrangements with the Environment Agency and how complaints are processed, this will be published in the relocated area of our website soon.
Meanwhile, WDC are continuing to work with residents to support and investigate their reports and complaints, within the following reporting process guidance:
For complaints about Plasgran Ltd (Berry Polymer).
- Report to WDC if odour or noise, or you have excess numbers of flies inside your home – and it is happening now, it is impacting you at home, it is happening during normal working hours and you would like an officer to visit to witness it, if one is available.
- Please do not report issues to WDC, if it’s not happening now, or if is outside normal office working hours, or its not impacting you at home - as we are unable to carry out a reactive visit to your home. Reports should be directed to the Environment Agency if you consider the matter to be related to one of their permitted facilities.
- You can also consider using a nuisance diary to log when you are disturbed - noting the time of day, duration and wind direction and return your log to the Council every few weeks.
Your diary will be reviewed and compared with the logs from other residents, taking into consideration where residents live, wind direction, duration, and time of occurrence. If a pattern can be established, this will be considered further with the Environment Agency.
Please report to WDC if there are odour, pests or noise issues coming from another facility or location (for example not from Plasgran Limited).
The latest updates can be found here on the Environment Agencies Citizen Space Leamington Spa fly issues - Environment Agency - Citizen Space (environment-agency.gov.uk)
To report an issue that is happening now and is during our normal working hours, please call us on 01926 456741 and leave a message, an officer will call you back as soon as they can.
Pest Control Service
The Council does not provide a pest control treatment service.
If you have a pest problem
If you have a pest problem, you should contact a trusted pest control company. We recommended that you look for pest controllers that are part of a professional pest control organisation, such as the British Pest Control Association (BPCA) or National Pest Technicians Association.
Treating pest problems yourself
If you choose to treat the problem yourself, the BPCA pest advice page provides an A to Z of pests and also offers useful advice and information on the control of all types of pests.
Warwick District Council housing tenants
If you are a WDC Housing Tenant, please contact Housing Repairs on 01926 456129, or via the below link, if you are experiencing issues with rats or other pests within your property.
Vermin on neighbouring land
If you wish to report vermin (rats and/or mice) on neighbouring private land, please report this via pollution@warwickdc.gov.uk - partciularly if you have noted a problem related to accumulations or waste.
Bees
If you have a swarm of bees, then a local beekeeper may be able to come and collect them. Visit the British beekeepers Association website to find your closest. Visit the British beekeepers Association website to find your closest.
Pest Advice
You can contact us for advice on a pest issue: Get pest advice.