What do we treat for ?
We treat for the following pests at domestic premises. Unfortunately we cannot treat similar pests on commercial premises.
- Rats (domestic): Free of charge (Guidance on preventing rats)
- Fleas, bedbugs, cockroaches, mice: There is a charge made for these treatments. All fees are listed on the pest treatment request form. Fees are reduced by half for those receiving state pensions and there is no fee for those claiming income based benefits - you must provide proof of these when our Pest Control Operator visits.
Please note, a full risk assessment will be made before carrying out any treatments using chemicals or poisons, and advice will be provided re good housekeeping, removal of harbourage and food sources, and the possiblilty of drain or pipe repairs requiring further action by the homeowner.
Pests not treated
We do not treat bees, bats, squirrels, wild cats, rabbits, foxes (90kb, PDF), moles, ants, wasps and other insect pests. We can however give advice. Please refer to the simple guide to common pests (85kb, PDF) for some general advice and contacts. There is information and contact details for treating bees at the bottom of this page.
Request a pest treatment or advice
Requests are passed to our pest control team who then contact customers to make arrangements for a visit. A response will normally be made within 3 working days.
Charges for service
The pest treatment request form contains the fees for this service.
Length of treatment
A typical insect treatment (fleas and bedbugs) will require one visit/treatment to eradicate the pest but cockroaches may require three or more visits. Typical rodent treatments require three visits to eradicate the problem but occasionally more will be required.
Some premises unfortunately have repeated infestations whether rodent or insect. If a period of a month has elapsed between a treatment being completed and contact by the occupier regarding an infestation then the contact is considered a new request for service and if it is a chargeable service then a fresh charge will be made.
The council does not provide a service to treat bees, although we may be able to offer some advice. If you have a swarm of bees (a recently arrived "rugby ball" shaped mass of bees hanging from a tree branch, or on a fence post) then a local beekeeper may be able to come and collect them. Visit the The British Beekeepers' Assocation website to find your closest.
If you have problems with bees or wasps emerging from an entrance hole (e.g. in the eaves of a property, in the ground, in brickwork/airbrick) they have already set up a colony and cannot be removed by local beekeepers. It can only be removed by being destroyed by a pest control company (see Yellow Pages, Pest Control). Note that bumblebee and wasp colonies die out in Autumn, so unless they are causing direct nuisance, the simplest (and cheapest) option may be to leave them alone.
For advice on bumblebees which have set up home in a bird box (these are too small for honey bee colonies) see the "simple guide to common pests" link above. The Bumblebee Conservation Trust can also provide useful information.