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Appeals and Reviews

Applicants will be notified in writing of decisions taken on their application. The notification will give clear grounds for the decision, which are based on the relevant facts of the case. Under section 167 of the Housing Act 1996, an applicant has the right to request a Review on certain decisions. This right will be made clear in such decision letters.

The following decisions have a right of Review:

  • Ineligible applicants due to immigration status or persons from abroad who have failed the habitual residence test;
  • Not to accept an applicant on to the Housing Register or give an applicant any preference because of unacceptable behaviour serious enough to make him unsuitable to be a tenant;
  • Not to give an applicant any preference because of the financial resources available to him or her;
  • Not to make an allocation to an applicant, when it has been considered he or she would not be capable of independent living;
  • The suitability of accommodation offered to an applicant in discharge of the Council's duty under the provisions of Part VII of the Housing Act 1996 (Housing the Homeless);
  • The outcome of a request for welfare or medical priority.

Any request for a Review must be made within 21 days of the applicant being informed in writing of the Council's decision. The Review will be carried out by one of the following, a Senior Housing Advice Officer or the Housing Advice Manager, not involved in the original decision.

A person will be notified in writing of the outcome of a Review detailing the reasons for the decision. We will try to let you know the outcome of your review request within 28 days of receiving it,  however, by law the Council has up to 8 weeks to make this decision.