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Coronavirus - housing repairs

Q. Which repairs will you be completing during the Covid-19 health crisis?

In line with the updated public health measures announced on Saturday March 28th, due to considerations of safety towards both you and our staff, Warwick District Council Asset Management are only able to attend emergency repairs.

Examples of emergency repairs include:

  • Boiler breakdown resulting in no heating or hot water
  • Loss of electrics or faulty cooker switches
  • No mains water, sewage leaks or blocked overflowing drains
  • Toilet not functioning
  • Compromised structural integrity
  • Compromised security or access via front or back door
  • Faults in fire detection in flats and communal areas
  • Emergency lighting
  • Lift breakdowns
  • Removal of fire hazards/combustible items in common areas
  • Other risks outlined in the Housing Health & Safety Rating System (HHSRS) under the Housing Act 2004

All other repairs work, will stop for the foreseeable future, including any work that may already have an appointment date. We will be contacting tenants to reschedule previously booked jobs, but cancelled due to Covid-19. Please keep a list of any repairs to report when things return to normal.

Q. How can I report a repair?

If your repair is on the emergency list, you can report it over the phone 24 hours a day by calling 01926 456129 Option 1.

All other repairs will be logged and put on hold for the moment. We will need your name and address, your telephone number and details about the repair – the more you tell us, the quicker we can help.

Gas Leaks should be reported to 0800 111 999.

Q. How will emergency repairs take place in the current conditions?

How we carry out repairs is changing. We and our Contractors have put processes in place to ensure everyone’s safety during these repairs and safety checks. To ensure we keep you, your family and attending operatives safe we will:

  • Check if anyone in your home is self-isolating or has been in contact with someone who’s been diagnosed with Coronavirus before attending
  • Ask you and your household to keep your distance and stay in another room whilst essential work is being carried out
  • When appropriate, wear protective clothing whilst in your home
  • Wash hands with soap or use hand sanitiser before coming in and when leaving
  • Advise you to wipe down all surfaces the operative may need to use before and after any visit with a suitable antibacterial cleaner

If you have any questions about your emergency repair or safety check, please get in touch with the Housing Repairs team on 01926 456129 – Option 1

Q. Can I talk to the Contractors whilst they carry out the work in my property?

We kindly ask you to minimise interaction with our contractors as they carry out work in your home. To keep our colleagues safe, we would ask that you stand at least two metres away from our colleagues where you can. All contractors will show you identification when they visit your home. Please check this and once you satisfied, leave our contractors to carry out their work. Upon completion of the job, the contractor will advise you they have finished and are leaving, and they will see themselves out. By following these steps, we want to reassure you that there is a low risk of infection from a home visit by a staff member.

Q. I have a (gas safety check) booked but I am concerned about Coronavirus. Do I have to accept an appointment and allow access?

We are continuing to carry out gas safety checks and  may still need access to your home to complete this service. We'll contact you by phone ahead of the visit to talk through with you how this can be done safely.

If you're concerned about any aspect of this, please on 01926 456129 and we can discuss individual measures to reassure you.

Q. I have suspected Coronavirus will you still repair my home?

It is really important that you let us know about anyone in the home with suspected Coronavirus, or if you think you've been exposed to the virus within the past 14 days.

Our contractor will go through various options with you to ensure the best route for repair. In some circumstances, we can talk you through a temporary repair in order to avoid an unnecessary visit during the quarantine period. If the repair cannot be resolved temporarily by phone, we'll attend and talk you through the precautionary measure we'll take, as well as what we require you to do.

Q. I am in voluntary self-isolation due to my high risk health need. Will you be visiting me?

In order to keep you safe, we'll be avoiding all unnecessary physical contact with you. We also need to consider the health and safety risks associated with not carrying out repairs. We'll go through the balance of these risks with you and only carry out what we agree is necessary.

Q. I was due to have some modernisation works carried out this year (new kitchen bathroom/heating), will this go ahead?

In most cases, these works will be postponed but don’t worry, they'll resume afterwards.

Q. I am self-isolating should I refuse an annual gas safety check?

Our annual gas safety check is a legal and regulatory requirement. You have an obligation to make sure it goes ahead. Our regulatory bodies have made it clear that these visits should go ahead, even during this Coronavirus outbreak. This is to keep you safe.

We will always contact you in advance to let you know when we plan to carry out a gas safety check. This will be done by our gas contractor. If you are self-isolating, please let them know on the number provided, or by calling 01926 456129. We will let you know what precautions we can take.

If you remain concerned, please call 01926 456129 and ask to speak to the Repairs team to discuss your concerns further