Our Housing Advice and Homeless Prevention Team can:

  • offer interviews to people who want to discuss their housing problems
  • provide advice and counselling on ways of solving problems, or direct them to someone else who can help
  • give details of other agencies who will offer specialist advice
  • offer the addresses of the other housing providers in the area such as Housing Associations
  • intervene and negotiate on behalf of the customer to the building society, lender or landlord
  • explain how the HomeChoice Scheme works

To discuss problems you need to make an appointment. This prevents people having to wait a long time.

Housing advice appointments

Monday, Wednesday, Thursday and Friday between 9am to 1pm

  • If you would like to use our Housing Advice 'drop-in' service you should come to Riverside House and use the Housing Advice telephone to speak to an advisor between 9am and 1pm, except on Tuesdays.
  • Afternoon pre-booked appointments are between 1pm and 3pm (except on Tuesdays). If you would like a pre-booked appointment you can self-refer.

Tuesday

There is no drop-in service or pre-booked appointments on a Tuesday. However, you can contact us 01926 456129 option 2 if your housing situation is urgent.

Advice on homelessness

This service is provided under the Housing Act 1996 Part VII, and in many ways is regulated by law, a code of guidance and decisions of the courts. In addition to the service we can:

  • explain how homeless law affects you
  • try to prevent people becoming homeless by talking to their landlord, building society or other lender
  • provide advice and assistance if there are difficulties between a landlord and a tenant
  • explain about the availability of welfare benefits and how they can help make your housing secure
  • deal with your application for housing on the grounds of homelessness in an efficient but caring manner

Contact Housing Advice

Customer care

In our work we aim to:

  • offer private interviews within 5 working days. If your housing problem is urgent, we will try and see you on the same day
  • offer to help people with special needs. For example, interpreters for people whose preferred language is not English
  • reply to letters within 7 working days in plain English
  • offer a home visit within 5 working days if people are unable to come to the office
  • see customers within 15 minutes of their appointments
  • follow the law and have regard for the Code of Guidance and Good Practice
  • operate an appeals procedure which customers may use to appeal against decisions