Our Housing Advice team can

  • offer interviews to people who want to discuss their housing problems
  • provide advice and counselling on ways of solving problems, or direct them to someone else who can help
  • give details of other agencies who will offer specialist advice
  • offer the addresses of the other housing providers in the area such as Housing Associations
  • intervene and negotiate on behalf of the customer to the building society, lender or landlord
  • explain how the HomeChoice Scheme works

To discuss problems you need to make an appointment. This prevents people having to wait a long time.

Housing advice appointments

Monday, Tuesday, Thursday, Friday

  • Morning drop in appointments (9am to 12pm). If you would like to use our housing advice drop in appointments you should come to Riverside House and see a customer service advisor who will allocate you a time. Please note these appointments are given to people on the day on a first come first served basis. We would advise that you come early at 8:45 if you would like one of these appointments.
  • Afternoon pre-booked appointments (1pm to 4pm except on Fridays when the last appointment is 3pm). If you would like a pre-booked appointment you can call the housing advice team on 01926 456129. They will briefly discuss your situation with you and if they feel you need to speak to a housing advisor then they will book you an appointment. 


There are no morning drop in appointments or afternoon pre-booked appointments. 

Please note that in some circumstances the housing advice team may have to alter the above appointment times.  

Advice on homelessness

This service is provided under the Housing Act 1996 Part VII, and in many ways is regulated by law, a code of guidance and decisions of the courts. In addition to the service we can

  • explain how homeless law affects you
  • try to prevent people becoming homeless by talking to their landlord, building society or other lender
  • provide advice and assistance if there are difficulties between a landlord and a tenant
  • explain about the availability of welfare benefits and how they can help make your housing secure
  • deal with your application for housing on the grounds of homelessness in an efficient but caring manner

Contact Housing Advice

Customer care

In our work we aim to:

  • offer private interviews within 5 working days. If your housing problem is urgent, we will try and see you on the same day
  • offer to help people with special needs. For example, interpreters for people whose preferred language is not English
  • reply to letters within 7 working days in plain English
  • offer a home visit within 5 working days if people are unable to come to the office
  • see customers within 15 minutes of their appointments
  • follow the law and have regard for the Code of Guidance and Good Practice
  • operate an appeals procedure which customers may use to appeal against decisions