Our Housing Advice team can

  • offer interviews to people who want to discuss their housing problems
  • provide advice and counselling on ways of solving problems, or direct them to someone else who can help
  • give details of other agencies who will offer specialist advice
  • offer the addresses of the other housing providers in the area such as Housing Associations
  • intervene and negotiate on behalf of the customer to the building society, lender or landlord
  • explain how the HomeChoice Scheme works

To discuss problems you need to make an appointment. This prevents people having to wait a long time.

Housing advice appointments

Monday, Tuesday, Wednesday and Thursday

  • If you would like to use our Housing Advice drop-in service you should come to Riverside House and use the Housing Advice telephone to speak to an advisor between 9am and 12pm.
  • Afternoon pre-booked appointments are between 1pm and 4pm (except on Fridays). If you would like a pre-booked appointment you can call the Housing Advice team on 01926 456129 option 2. They will briefly discuss your situation with you and if they feel you need to speak to a Housing Officer then they will book you an appointment. 


There is no drop-in service or pre-booked appointments on a Friday. However, you can contact us 01926 456129 option 2 if your housing situation is urgent.

Advice on homelessness

This service is provided under the Housing Act 1996 Part VII, and in many ways is regulated by law, a code of guidance and decisions of the courts. In addition to the service we can

  • explain how homeless law affects you
  • try to prevent people becoming homeless by talking to their landlord, building society or other lender
  • provide advice and assistance if there are difficulties between a landlord and a tenant
  • explain about the availability of welfare benefits and how they can help make your housing secure
  • deal with your application for housing on the grounds of homelessness in an efficient but caring manner

Contact Housing Advice

Customer care

In our work we aim to:

  • offer private interviews within 5 working days. If your housing problem is urgent, we will try and see you on the same day
  • offer to help people with special needs. For example, interpreters for people whose preferred language is not English
  • reply to letters within 7 working days in plain English
  • offer a home visit within 5 working days if people are unable to come to the office
  • see customers within 15 minutes of their appointments
  • follow the law and have regard for the Code of Guidance and Good Practice
  • operate an appeals procedure which customers may use to appeal against decisions