Our Housing Options team can:

  • offer advice to people who want to discuss their housing problems
  • provide advice on ways of solving problems, or direct them to someone else who can help
  • give details of other agencies who will offer specialist advice
  • give advice and assistance to those who are homeless or threatened with homelessness
  • give advice concerning rent and mortgage arrears and negotiate on behalf of the customer to the building society, lender or landlord
  • Advice on homelessness

We can:

  • explain our services and how we can assist those that are homeless or threatened with homelessness
  • explain how the law around homelessness affects you
  • try to prevent people becoming homeless by talking to their landlord, building society or other lender or their parents
  • provide advice and assistance if there are difficulties between a landlord and a tenant
  • explain about the availability of welfare benefits and how they can help make your housing secure
  • deal with your application for housing on the grounds of homelessness in an efficient but caring manner

This service is provided under the Housing Act 1996 Part VII, and in many ways is regulated by law, a code of guidance and decisions of the courts.

Contact the Housing Options team

Customer care

In our work we aim to:

  • Treat all customers with respect
  • Respond to emails and requests made over the phone within 10 working days. If you are homeless and have nowhere to stay, we will try and deal with the matter on the same day
  • Offer to help people with special needs. For example, interpreters for people whose preferred language is not English
  • Contact customers within 15 minutes of their appointments
  • Follow the law and have regard for the Government's Code of Guidance and Good Practice
  • Operate an appeals procedure which customers may use to appeal against decisions