Our Housing Advice and Homeless Prevention Team can:
- offer interviews to people who want to discuss their housing problems
- provide advice and counselling on ways of solving problems, or direct them to someone else who can help
- give details of other agencies who will offer specialist advice
- offer the addresses of the other housing providers in the area such as Housing Associations
- intervene and negotiate on behalf of the customer to the building society, lender or landlord
- explain how the HomeChoice Scheme works
To discuss problems you need to make an appointment. This prevents people having to wait a long time.
Housing advice appointments
Monday, Wednesday, Thursday and Friday between 9am to 1pm
- If you would like to use our Housing Advice 'drop-in' service you should come to Riverside House and use the Housing Advice telephone to speak to an advisor between 9am and 1pm, except on Tuesdays.
- Afternoon pre-booked appointments are between 1pm and 3pm (except on Tuesdays). If you would like a pre-booked appointment you can self-refer.
There is no drop-in service or pre-booked appointments on a Tuesday. However, you can contact us 01926 456129 option 2 if your housing situation is urgent.
Advice on homelessness
This service is provided under the Housing Act 1996 Part VII, and in many ways is regulated by law, a code of guidance and decisions of the courts. In addition to the service we can:
- explain how homeless law affects you
- try to prevent people becoming homeless by talking to their landlord, building society or other lender
- provide advice and assistance if there are difficulties between a landlord and a tenant
- explain about the availability of welfare benefits and how they can help make your housing secure
- deal with your application for housing on the grounds of homelessness in an efficient but caring manner
Contact Housing Advice
In our work we aim to:
- offer private interviews within 5 working days. If your housing problem is urgent, we will try and see you on the same day
- offer to help people with special needs. For example, interpreters for people whose preferred language is not English
- reply to letters within 7 working days in plain English
- offer a home visit within 5 working days if people are unable to come to the office
- see customers within 15 minutes of their appointments
- follow the law and have regard for the Code of Guidance and Good Practice
- operate an appeals procedure which customers may use to appeal against decisions