The Regulator of Social Housing is creating a set of four consumer standards and a code of practice to go with them. The standards set expectations that social housing landlords must meet, and that the Regulator will seek assurance against. The Code of Practice will give examples of the sorts of things landlords should think about to make sure they meet the standards.

They anticipate that the final set of standards will apply from April 2024, the four standards which replace the existing five standards are:

  • a) The Safety and Quality Standard
  • b) The Transparency, Influence and Accountability Standard
  • c) The Neighbourhood and Community Standard
  • d) The Tenancy Standard.

This consultation closes on 17 October 2023, the Regulator wants to know what people think about the proposed consumer standards and Code of Practice.

Draft of consumer standards

See the Consumer standards consultation ( draft.


Where possible, please respond to the questions in this consultation online:

Take part in the consumer standards consultation


If you are unable to complete an online response, you can email your response to

Please include “Consumer standards consultation” in the subject heading.


Alternatively, you can send a written response to:

The Regulator of Social Housing, Referrals and Regulatory Enquiries team, Level 2 7-8 Wellington Place, Leeds, LS1 4AP.

Please mark the envelope “Consumer standards consultation”.