What happens if I am offered a property?

If you are successful, the landlord of the property will contact you by phone or sometimes by email. It’s important that you tell us if you change your phone number, or email address, otherwise you might miss out on the property. You will be offered the opportunity to view the property and the housing provider will check your application to make sure you are entitled to the property. You will be required to pay one month’s rent in advance if the provisional offer of accommodation can proceed. If you have not heard anything within one week, it means that your bid has not been successful, and you should continue to place bids for other available properties.