Repairs or alterations

If we plan to spend over £250 per home on any one set of work to your block or estate, we have a legal duty to consult all leaseholders who will need to contribute.

These charges cover large spending and are often programmed several years in advance.

We will also consult with you on any services we provide (for example window cleaning) where the cost of the service to you is likely to be more than £100 for the year and for a period longer than 12 months.

What we will tell you 

We must provide you with certain information about the work, such as;

  • the cost
  • the reasons why we consider it necessary to carry out the work.

This is often referred to as ‘Section 20 consultation’ because of the legislation that originally introduced the requirement.

How we consult you 

When any major work is planned we will write to you and ask for your comments. We may also hold a meeting with the leaseholders involved.

If the work is a genuine emergency we may need to carry it out without consulting you in advance.

As the leaseholder, you are responsible for repairs in your home.

Housing repairs for leaseholders

For more information on who is responsible for which repairs in your home please refer to your lease.

We are responsible for the structure and outside of the building and all shared areas and services – which you contribute to through your service charge. 

Request a repair.

Alterations for leaseholders

Before you do any changes or work that will affect the structure or outside of the building, or shared area, you must ask us in writing for permission.  This is because we have an investment in the block and a responsibility to the other residents.

We will not refuse permission unless we have a good reason.

We may carry out inspections or investigate further before we make a decision.

You may also need to get planning permission and building consent before starting work. We will normally make it a condition that you do this when we give permission. Unauthorized alterations may cause problems when you try to sell your home. For example, if you have altered the internal walls, the layout of your home will no longer match the lease plan which forms an important part of your lease.

Please note:

  • You are not allowed to make any structural alterations to your home.
  • The window frames are our responsibility and you are not allowed to change them.
  • You are not allowed to fix anything to the roof or external walls (for example satellite dishes and awnings) without our permission.