Warwick Castle with WDC logo

Housing Services


Housing Advice & Allocations Assistant x 2 Fixed Term to April 2020

£19,171 to £20,344 per annum

Warwick District Council’s Housing Service manages over 6,000 residential dwellings as well as managing the Housing Register allocating homes to our own and Housing Association properties.

This is an interesting and varied role providing an advice and administration service for lettings and homelessness, as well as general housing advice.

The post holder will provide excellent customer service, ensuring that enquiries on the phone, in person and via email are responded to effectively and efficiently.

Experience of working in a customer services environment is required as well as the ability to deal with customers facing homelessness or poor housing conditions who may have complex needs.

Processing applications is part of the role and therefore we are looking for an ability to use IT systems to record information as well as to work under pressure to tight deadlines, in a fast changing environment.

The posts are fixed term, however, this is under review and they could possibly be extended or made permanent.

Please note this post is subject to a Disclosure and Barring Service Check (formally known as CRB).

For an information discussion about the post please telephone Elaine Howard Senior Housing Advice Officer on 01926 456429

Closing Date: 23rd June 2019

Job description and person specification

Job application form and guidance notes