Continuing to support you
We continue to meet the challenges around COVID-19 and are looking ahead to the prospect of returning to some normality after the second lockdown. Here’s a quick summary of what this means for your Housing Service.
As ever, the safety and well-being of you, the team and contractors is my number one priority and all safety guidance already in place will continue to be strictly adhered to while continuing to deliver as many services as possible with minimal disruption.
While Riverside House (the main office) continues to be closed to the public, most staff are working from home, answering calls, emails and responding to post after it has been received centrally and scanned to them. The arrangements will be reviewed following the next stage of the road map on the 21 June 2021.
Visiting your home
Any employee or contractor who needs to visit or meet with you will be following Covid-safe practices including wearing a face mask and adhering to social distancing guidance. I ask that you notify us before a visit should you or any of your household be displaying any coronavirus symptoms, are currently self-isolating or shielding, so that suitable arrangements to reschedule can be made.
The Sheltered Living schemes continue to be subject to additional controls regarding visitors and non-essential services are reduced in order to protect you from the Coronavirus.
Repairs and compliance services
Repairs and compliance services (for example, gas checks), are being carried out within current COVID-19 guidelines and following safe working procedures.
Inspections, cleaning and grounds maintenance
Routine safety inspections, cleaning and grounds maintenance service is currently operating as usual where possible, including cleaning, window cleaning, bulk removal and tree works.
You should continue if possible to keep your rent payments up to date but tell us if you are having difficulties.
View the latest Government Guidance for Landlords and Tenants.
Head Of Housing