Customer service charter

The customer service centre will ensure your call is answered as quickly as possible in a polite and courteous manner, endeavouring to answer the majority of enquiries at this stage

We will:

• Provide a customer focused service by employing a well trained, multi-skilled and committed workforce
• Be professional in our approach
• Be courteous and polite when dealing with all our customers
• Continually strive to improve our service and performance standards
• Ensure that we comply with the Data Protection Act at all times.   

You can help us by:

• Giving us all the information we need to help you
• Asking us to explain anything that you are unsure about
• Telling us how we can improve our service – email contactus@warwickdc.gov.uk