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For a number of years we measured our performance using a set of performance indicators each of which had targets for improvement. There were three main types of indicators: National Best Value Performance Indicators required by central government, 21 Corporate Strategy Indicators covering the main priorities for the Council as a whole and Service Area Dashboard Indicators measuring how well specific Council services were performing.
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Information relating to all types of indicator was reported every quarter to the Council’s Executive within the quarterly performance report. For some indictors, results were produced every quarter and these appear in every report. Others were only collected and reported on once per year. In this case, these results appeared in the 4th Quarter Performance Report each year. This report formed the basis for improving performance where indicators were performing below their target. Details of the last results for our performance indicators are shown below.
We have now adopted a new approach which does not use targets as a basis for monitoring. We measure things to learn about how well we are delivering our purpose and what matters to customers and to enable us to understand what we need to do to continuously improve. So first and foremost, measures are about learning. Data needs to be useful and relevant. It needs to help us learn so that we can improve.
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