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Council Improvement
The Council’s Plan – Fit For the Future brings together the Council’s strategies, projects and service area plans into one document. We face a range of complex, interlinked challenges:
- Decreasing finances
- Increasing expectations
- Increasing and changing demand
The Council’s customers are inevitably diverse and disparate. However, it is vital we understand who they are and what matters to them to ensure that we provide value to them. This knowledge will also help us understand the things we do that are not of value to customers and which therefore provide us with the opportunity to reduce costs without reducing service quality.
Performance Management
Fit for the Future has expanded on the Council’s existing core values to create a series of principles to underpin the delivery plan. Within each of these principles is a detailed description of what the Council needs to look like in terms of its business processes, people, systems and facilities. By creating an ‘artist’s impression’ of what the Council should look like in the future we will be able to judge whether or not we’ve achieved our intentions.
The principles are grouped under the headings of leadership, staff, customers and budget. By adopting these principles we are able to give our customers the following commitments:
- We will deliver high quality, effective and efficient services that customers’ value
- We will deliver a balanced budget for the Council along with the capability to meet future budget challenges
- Our councillors and staff will be empowered and motivated to influence and improve the services we provide through excellent political and managerial leadership, supporting it and making it happen
- We will work effectively with our partners to the benefit of our customers
- We will use our resources flexibly and to the maximum effect
Performance Measures
The Council has adopted a new approach which does not use targets as a basis for monitoring. We measure things to learn about how well we are delivering our purpose and what matters to customers and to enable us to understand what we need to do to continuously improve.
Consultation
Warwick District Council is committed to actively consulting and involving the public in improving services and uses a variety of methods of consultation to achieve this. The related links to this page give details of current and past approaches.
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