Address and opening times
Smalley Place
Kenilworth
CV8 1QG
Email: wdirect-ken@warwickshire.gov.uk
Map
Monday: 9am – 7pm
Tuesday: 9am – 5.30pm
Wednesday: 10.30am – 5.30pm
Thursday: 9am – 7pm
Friday: 9am – 5.30pm
Saturday: 9am - 4pm
The services available
Kenilworth Library has been extensively refurbished to include a single point of contact which incorporates the Library, Warwickshire Direct and Tourist Information. You will be able to borrow library books, make housing benefit and council tax enquiries and access a wide range of other council services all in one place.
Virtual tour
Take a virtual tour (opens in a new window). You will need to download Sun Java which is free to install. You can also view a text only version of the tour.
You can
- Borrow and renew library books
- Join the library
- Apply for Housing and Council Tax Benefit. Completed forms can be returned and the information checked
- Borrow CDs and DVDs
- Apply to go onto the Council’s Housing register
- View Planning applications for Kenilworth
- Register for council tax
- Report Environmental health issues
- Apply for a Countywide Bus Pass or Travel tokens
- Apply for disabled parking badges
- View electoral register or apply to go on it
- Make enquiries about highways, street lighting etc
- Arrange special collections for bulky household items
- Find out when your recycling collection will be
- Collect information on local leisure services, including theatres, swimming pool opening times, and car park facilities
In addition a range of other useful information is available for partner agencies, including; Citizens Advise Bureau and Kenilworth Town Council.
Surgeries
Thursdays
- Citizens Advice Bureau Surgery - 9.15am - 11.30am. This service is available for Kenilworth residents and appointments can be made in person at Warwickshire Direct.
Saturdays
- Local Councillors' surgeries are between 10am – 12 noon
- MP surgeries - appointments have to be made in advance and the MP will attend if required. Call 01926 853650 for appointments
Customer Charter
You can download the Warwickshire Direct Customer Charter (174kb, PDF).
Performance
|
Month |
Number of enquiries |
Dealt with at first point of contact |
|
March 2010 |
1052 |
95.6% |
|
February 2010 |
864 |
94.8% |
|
January 2010 |
882 |
93.2% |
|
December 09 |
663 |
94.2% |
|
November |
1061 |
96.1% |
|
October |
1219 |
95.5% |
|
September |
696 |
96.8% |
|
August |
726 |
95.6% |
|
July |
877 |
96.5% |
|
April |
1308 |
96.2% |
The viewer that is needed to display the pdf document(s) is free and may be downloaded from the Adobe Website.
Map
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