Customer Services Adviser

Customer Services

Customer Services Adviser (telephone role)

£16,217 - £17,781 per annum

You will ensure the delivery of a first class and professional front-line service for the council. Handling calls that range from basic enquiries to complex requests, variety is guaranteed. If you have the enthusiasm to help people and are committed to delivering excellent customer service, this may be the role for you.

With a minimum of two years experience of working within a customer service environment, preferably within a Contact Centre, you will have the enthusiasm to deliver first class service to a diverse range of customers at initial point of contact. Educated to GCSE level or equivalent or with five years work experience in a customer service or administrative environment, you will be a competent communicator with accurate data inputting skills.

You must believe that the customer’s needs are a priority and be committed to delivering equality of opportunity and accessibility to meet the diverse needs of our local community. We offer a comprehensive range of benefits, including a local government pension, free staff car parking and modern smoke free offices close to the centre of Royal Leamington Spa.

The Customer Service Centre opening hours are 8am - 7pm Monday to Thursday, 8am - 6pm Friday and 9am - 1pm Saturday. Successful candidate(s) will be required to work across the full range of opening hours on a rota basis.

Applications are welcomed, however, if you are successfully short-listed for interview at a time when there are no current vacancies your name will be added to our waiting list upon which we will contact you as soon as an opportunity arises. This post is subject to a Standard Criminal Records Bureau Disclosure Check. Applicants from within a previous 12-month period need not apply.

For an informal discussion about the Customer Service Adviser role please contact Jon Dawson on 01926 456124.

Full job description and person specification

• Customer Service Centre Adviser - job description (26kb, PDF)
• Customer Service Centre Adviser - person specification (20kb, PDF)
• Customer Service Centre - information sheet (29kb, PDF)
• Criminal Records Bureau - information for applicants (21kb, PDF)
• Terms and conditions (38kb, PDF)

Application form and guidance notes

We encourage application to be completed using the WORD application form and returned by email. Download the following documents

• Application form (288kb, WORD) - for email applications - email completed form to vacancies@warwickdc.gov.uk
• Application form (295kb, PDF) - for postal applications
• Guidance notes for applicants (198kb, PDF)
• Equality for all - what we aim to do (25kb, PDF)
• Equality for all - recruitment guidance for people with a disability (18kb, PDF)
• Equality for all - guidance notes for the recruitment of ex-offenders (15kb, PDF)

If you are unable to download the job details please contact the Customer Services Centre on (01926) 456099 (24 hour voicemail) or email contactus@warwickdc.gov.uk

Warwick District Council is an equal opportunities employer

PDF documents

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