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If you are experiencing difficulties paying all your bills, your Income Recovery Officer may be able to refer you to a Money Advisor at the Citizen's Advice Bureau. This service is free of charge. The Advisor will be able to look at your income and see if you are entitled to any benefits such as Working Tax Credit. They will also be able to assist you in prioritising your debts and to make arrangements with your creditors. For details of your Income Recovery Officer, see contact information below.
If your income has reduced, you might be entitled to housing benefit.
Directgov provide information and advice about rent arrears.
Contacts:
There are three Officers who monitor rent accounts. You can contact them on telephone numbers 01926 456435 - 01926 456239 - 01926 456438 or email: hsgra@warwickdc.gov.uk
- For Garage Accounts you should contact: (01926) 456435
- For Former Tenancy Rent Arrears you should contact: (01926) 456435
- Arrears Supervisor - (01926) 456411
You may also complete this short information form (19kb, PDF) .
Ways to pay your rent
Direct Debit:
If you are experiencing difficulties getting to the office, it might be convenient for you to set up a direct debit which will be requested from your bank or building society account on the 2nd or 14th of each month, depending on which you prefer. If your account is in rent arrears, it might not be convenient for you to pay your rent by direct debit as the payments are calculated to ensure your account is clear by the end of March. Payments by Standing Order may be more convenient, see below. For further details or a Direct Debit form please telephone (01926) 456409.
Standing Order:
This is very similar to direct debit but with the convenience of you being able to choose the monthly payment date. If your account is in arrears, you will need to discuss a repayment plan with your Income Recovery Officer. Telephone them on 01926 456435 - 01926 456239 or 01926 456438
Please do not post cash.
Debit/Credit Cards
If you wish to pay your rent by Debit/Credit card:
Payments are available 24 hours a day, 7 days a week through the Council's secure website at www.warwickdc.gov.uk/epayments or by telephoning an automated freephone payments number 0800 028 3377. All major debit and credit cards are accepted although payments made by credit card will incur a surcharge.
Failure to make rent payments will result in you losing your home.
If you have lost your Allpay Card call 01926 456408.
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