Difficulties paying your council rent

Ways to pay your rent

Direct Debit:

If you are experiencing difficulties getting to the office, it might be convenient for you to set up a direct debit which will be requested from your bank or building society account on the 14th of each month. If your account is in rent arrears, it might not be convenient for you to pay your rent by direct debit as the payments are calculated to ensure your account is clear by the end of March. Payments by Banker's Order may be more convenient, see below. For further details or a Direct Debit form please telephone (01926) 456409.

Banker's Order:

This is very similar to direct debit but with the convenience of you being able to choose the monthly payment date. If your account is in arrears, you will need to discuss a repayment plan with your Debt Recovery Officer. (see Who to Contact details below).

Please do not post cash.

Debit/Credit Cards

If you wish to pay your rent by Debit/Credit card:

Payments are available 24 hours a day, 7 days a week through the Council's secure website at www.warwickdc.gov.uk/epayments or by telephoning an automated freephone payments number 0800 028 3377.  All major debit and credit cards are accepted although payments made by credit card will incur a surcharge.

Failure to make rent payments will result in you losing your home.

Who To Contact:

There are three Debt Recovery Officers who monitor accounts in a specific area. You can contact them on telephone numbers 01926 456457 - 01926 456239 - 01926 456438 or email:  hsgra@warwickdc.gov.uk

• For Garage Accounts you should contact: Yusaf Ramzan on (01926) 456435
• For Former Tenancy Rent Arrears you should contact: Yusaf Ramzan on (01926) 456434
• Sonia Johnson-Atkinson Arrears Supervisor - (01926) 456411

You may also complete this short information form (19kb, PDF) .

Frequently Asked Questions

Question:
I have lost my Allpay Card
Answer:
Telephone the Contact Centre on 01926 456338.

Question:
My Income has reduced
Answer:
If your income has reduced, you might be entitled to Housing Benefit. You can collect a Housing Benefit form from any of our offices or one can be posted to you if requested.

Question:
I am struggling to pay everyone
Answer:
If you are experiencing difficulties paying all your bills, your Debt Recovery Officer may be able to refer you to a Money Advisor at the Citizen's Advice Bureau. The Advisor will be able to look at your income and see if you are entitled to any benefits such as Working Tax Credit. They will also be able to assist you in prioritising your debts and to make arrangements with your creditors. For details of your Debt Recovery Officer, see Who to Contact above.