Rehousing decision appeal

An applicant who has been refused a place on the Housing Register, who is unhappy with their allocation of housing points or who has been suspended from the waiting list can ask the local authority to review their decision.

Appeals Procedure

Introduction

It is the intention of the organisations participating in the HomeChoice Scheme that all applications for housing are treated fairly and equally. Everyone applying for housing should receive the same information, advice and help irrespective of their circumstances.

If you feel that any decision about your application is unfair, this appeals procedure is designed to help you.

How to appeal

Any appeal should initially be made through the organisation to which you made your application for housing (i.e. either the council or one of the participating Housing Associations).

You should put your views to that organisation, in writing if possible within 21 days, saying why you wish to dispute the decision.

The Area Housing Manager for the organisation will acknowledge they have received your letter within three working days. Your appeal will then be considered to see if there are any grounds for changing the decision. After careful consideration you will receive a reply within 21 days.

Further appeal

If after receiving the decision you still feel that you have a justifiable complaint you can make further appeal, to a panel made up of three members of the HomeChoice Working Group.

If still not satisfied with the decision of the panel you may make one further appeal to the Head of Housing of the organisation to which you originally applied, through their own appeals procedure.

Complaints

Should you have a complaint about the service which you have received you may approach the District Council's Head of Housing or the Housing Corporation regional office at Wolverhampton.