Food safety team
In order to safeguard the quality and safety of food produced, distributed and sold within the district, Environmental Health carry out routine and unannounced inspections and sampling of food, premises, products and water on a regular basis.
All reports or allegations of ill health associated with the consumption of food and water purchased or consumed locally are promptly investigated. The purpose of the investigation is to identify and remove the source of any illness, and to prevent further spread.
Awards for food premises and hygiene ratings
Visit the National Food Hygiene Rating Scheme and the restaurants and catering page.
Complaints about food and food premises
Complaints could range from unhygienic food premises, methods of food handling, food products that are unsatisfactory, e.g. are mouldy, contaminated or "gone-off". We are also available to provide advice on food safety matters generally.
You can fill in a complaint form online or phone 01926 456 713 or email firstname.lastname@example.org.
Procedure for making a complaint
On making a complaint, you will be asked to provide your name and address (which will be kept confidential), together with details of your complaint. It is helpful at this point if you could be as precise as possible in order to aid our investigation, e.g. name or address of premises complained of, precise nature of complaint, and name or description of person complained of, if relevant. Whatever the circumstances, it is essential you contact us as soon as possible. Following the completion of any investigation you will be advised of the outcome of any action that has been taken. In the case of complaints about food products, it should be noted that any investigation will NOT address the question of compensation.
Our commitment to you
Following receipt of a complaint or request for advice, we will endeavour to contact you and commence our investigation or provide advice within 24 hours. We will endeavour to complete our investigation and decide whether we can take any statutory action within two months of receipt of your complaint.
Food Safety Quality Policy Statement (121kb PDF)
Investigation of food poisoning and food related infections
We are most concerned about E coli, which is the most infectious of the food related infections, and we offer guidance to caterers and the public. Should you be unfortunate enough to suffer from such illnesses, reported to us by your GP, you will be contacted and then asked for details of the food you have eaten, and the places you have visited several days before you became ill. In addition, you may be asked to provide a specimen of faeces in order for us to determine the nature of your illness. You may also be advised not to attend work if it is possible that you will pass on the infection as a food handler or carer.
See: Food Allergy Advice
Advice and information to food businesses
The Food Safety Team provides advice and information to food businesses in the local area to ensure all food supplied is wholesome and produced in a clean, hygienic manner. This is most effective when the Environmental Health Practitioner calls at your particular premises to give the specific advice that you need. But you might find the literature on the Food Standards Agency website of general use.
Food Business Registration
See food related licences for details of how to apply online for licences.
National sources of information
International sources of information
Food related infections
Food and Occupational Safety and Health Team
PO Box 2176, Riverside House
Royal Leamington Spa
T: 01926 456 713 F: 01926 456 746 or E: email@example.com
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