At Home? Feel Alone?
Lifeline is a telephone based system which you can use to summon help, call assistance, or give you reassurance, 24 hours a day, 7 days a week, 365 days a year.
The main role of the lifeline service is to obtain help for an elderly or disabled person when an emergency arises. The 'Lifeline' is connected to our Control Centre and there is always a Control Operator on duty to respond immediately and this Operator is supported by a Mobile Warden Service.
Eligibility criteria
- Anyone aged 50 or over
- Anyone with a disability regardless of age
- Anyone who has a special need or personal circumstances that make them vulnerable
- Any tenure
The Control Centre
The Control Centre fills many other roles, such as, ‘crime prevention', ‘aversion of crisis', ‘general information provider' and a ‘link with other statutory and voluntary services' for our customers. In addition, if we are told when someone is ill or has just been discharged from hospital, both the Control Operators and Mobile Wardens can offer a little extra support.
Connect a Lifeline to your telephone line and let us be a safeguard in your life. Whenever you need to summon help in an emergency, a little extra support or reassurance. We are here to help around the clock, day and night and no problem is too large or too small.
Our service to you
If you are elderly or disabled and have a telephone line our Lifeline Service can be connected and helping you within 24 hours. Call 01926 339577 and the person you call will arrange for a Mobile Liaison Officer to call you back and make a firm appointment with you at a date and time that suits you. This contact is usually made within 24 hours of your initial enquiry.
The costs
If you are a tenant of Warwick District Council the equipment is provided free of charge. There is a monitoring fee.
If you own, privately rent your own home or live in the Stratford District Council area we work with local charities to provide the equipment for you for which you make a donation. Alternatively, we have equipment which can be provided on a rental basis, subject to availability.
For a modest charge we will monitor the equipment and provide mobile warden support for you when necessary.
We will
- call the customer within 24 hours of the orginal enquiry
- install equipment on a date and time personally arranged with the customer or their family
- provide equipment on a free trial period of 28 days
- loan alarm equipment for one month (28 days) subject to availability of equipment from the Charities
- provide a replacement unit within 2 hours should the customer's unit develop a fault and need repair (day or night). This is free of charge.
- endeavour, as far as practically possible, to ‘tailor' the service to suit each individual's needs
- provide a basic monitoring service with visits from a Mobile Warden and attendance in the case of emergency at the Council's discretion
- respond appropriately in times of other difficulty or emergency
- hold keys where and when appropriate but we recommend that you install a keysafe on your property and we will make a referral for this to Age Concern on your behalf (there is a charge for this service)
To Apply
Please telephone our Central Control on (01926) 339577, email ccms@warwickdc.gov.uk or complete the Warwick Response Service Request (28kb, PDF) form and return it to Joan Hicks, Housing Department, PO Box 2175, Riverside House, Milverton Hill, Leamington Spa CV32 6QE.
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