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Happy birthday! ‘Warwickshire Direct – Kenilworth’ is one year old
A pioneering information and resource centre that has completely revolutionised the way people in Kenilworth access local information and services celebrated its first birthday last week.
‘Warwickshire Direct – Kenilworth’ opened its doors to the public on 21st October last year following a major revamp and refurbishment of the town’s library, which had previously looked dated and dull.
Since then, thousands of local people have visited the vibrant new premises, not only to borrow library books but also to access a whole host of services – from applying for a bus pass to meeting their MP.
‘Warwickshire Direct – Kenilworth’ is the result of an exciting joint venture between Warwickshire County Council and Warwick District Council.
Following the success of the Kenilworth scheme, similar centres are planned elsewhere in the county. Residents in Whitnash will be the next to benefit.
Staff at Kenilworth celebrated the one year milestone on Friday 20th October with a coffee morning and special birthday cake provided by Paragon Interiors PLC, who designed and built the new look facility.
Councillor Misan MacFarland, Portfolio Holder for Customer Services, Warwick District Council, says: “We are absolutely delighted that so many people have taken advantage of the increased access to information and services over the past year and discovered that this is now so much more than just a library.
“The aim was to bring services closer to people in Kenilworth so they don’t have to travel and ‘Warwickshire Direct – Kenilworth’ has undoubtedly achieved that.”
Councillor Peter Fowler, Portfolio Holder for Performance & Development, Warwickshire County Council, said: “I am extremely pleased that our partnership with Warwick District Council to provide a single point of contact for council services in Kenilworth has been such a success.
“It is a fantastic facility for local residents and all credit goes to the customer service advisers at ‘Warwickshire Direct – Kenilworth’ for making it a success in its first year. We look forward to developing further ‘one stop shops’ around the county.”
An average of 94% of enquiries at ‘Warwickshire Direct – Kenilworth’ are resolved first time. A customer satisfaction survey in April revealed that 100% of customers were satisfied with the service they received, and 86% of these were very satisfied.
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