Complaints procedure
Warwick District Council is keen to investigate complaints made against it. A complaints procedure has been designed to ensure that if a complaint is made, a system exists to deal with it correctly. The procedure covers general complaints, complaints alleging discrimination and complaints relating to Data Protection and Freedom of Information Acts.
Council's complaints procedure (31kb, PDF)
When making a complaint it is often useful to state what you think is a reasonable remedy to your complaint.
Local Government Ombudsman
If Warwick District Council does not resolve a complaint to your satisfaction, you may take your complaint to the Local Government Ombudsman.
Complaints about councillors
From May 2008, you can complain to the Council's Standards Committee that a Councillor has not observed the statutory Code of Conduct for Members.
Your complaint should be made in writing on the attached complaint form.
If you feel that a Councillor has broken one of the Council's local protocols or the law this should also be reported in writing to the:
Monitoring Officer
Members' Services
Warwick District Council
Riverside House
Milverton Hill
Royal Leamington Spa
Warwickshire
CV32 5HZ
You can also visit the Standards Committee page of the website for more information.
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